BSOD's at random times on Alienware M17x R3

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  1. Posts : 21
    Windows 7 64 bit
    Thread Starter
       #21

    And the problem returns. Is this more NVIDIA issues. I recently updated HWinfo and reinstalled my wireless drivers because they crashed. Thanks again for the help arc... you are a life saver.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #22

    Yes, it is still a nvidia issue.
    Code:
    Irp is active with 4 stacks 3 is current (= 0xfffffa800792ddf0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8008c2c040 00000000 00000000-00000000    pending
              *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm
                Args: 00000000 00000001 00000004 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009c922d0    
    
                Args: 00000000 00000000 00000000 00000000
    0: kd> !devobj fffffa8008c2c040
    Device object (fffffa8008c2c040) is for:
     InfoMask field not found for _OBJECT_HEADER at fffffa8008c2c010
     \Driver\nvlddmkm DriverObject fffffa8008ba1280
    Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
    DevExt fffffa8008c2c190 DevObjExt fffffa8008c2cb48 
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedTo (Lower) fffffa8006fc4e40 \Driver\ACPI
    Device queue is not busy.
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0564d000 fffff880`060eb000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
        CheckSum:         00A7F96C
        ImageSize:        00A9E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The driver is not the latest. Apply the latest version of nVidia display driver.
    You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

      My Computer


  3. Posts : 21
    Windows 7 64 bit
    Thread Starter
       #23

    Like always I appreciate it arc! Thanks so much
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #24

    You are welcome mate :)
    Let us know for any problem if those come back.
      My Computer


  5. Posts : 21
    Windows 7 64 bit
    Thread Starter
       #25

    They are fully updated. This is killing me.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #26

    Exactly the same with the updated display driver.

    Actually it is not a display related issue, though the display driver is connected there. The issue is "A device object has been blocking an IRP for too long a time".

    The IRP is
    Code:
    Irp is active with 4 stacks 3 is current (= 0xfffffa8007dda170)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8008b56040 00000000 00000000-00000000    pending
              *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm
                Args: 00000000 00000001 00000004 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007602b90    
    
                Args: 00000000 00000000 00000000 00000000
    And the device object is
    Code:
    Device object (fffffa8008b56040) is for:
     InfoMask field not found for _OBJECT_HEADER at fffffa8008b56010
     \Driver\nvlddmkm DriverObject fffffa8008aebe70
    Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
    DevExt fffffa8008b56190 DevObjExt fffffa8008b56b48 
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedTo (Lower) fffffa8007f59970 \Driver\ACPI
    Device queue is not busy.
    So it is connected with Advanced Configuration and Power Interface (ACPI), which is a device configuration / power management setting.

    Go to step 5 of Power Plan Settings - Change. After clicking "change advanced power settings" Expand PCI Express. Expand Link State Power Management. Click on "settings" and choose "off" in the drop down menu. Apply > OK.



    PCI Express, coz the GPU is connected in the PCIe slot. So we should alter its power plan.

    After doing it, let us know the results.
    Last edited by Arc; 16 May 2013 at 02:49.
      My Computer


  7. Posts : 21
    Windows 7 64 bit
    Thread Starter
       #27

    It appears those are already switched in the off state. This is what I saw when i opened them.

    I did not change any settings.

      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #28

    If a device is not losing the power during sleep, it should not cause a driver's power state failure. Also the setting should not be set to be the default for a laptop, it's odd.

    I think I need to ask for some more help.
      My Computer


  9. Posts : 2,014
    Windows 7 Professional 64bit
       #29

    Hi,

    Code:
     
    Stop message 0x0000009F Descriptive text: DRIVER_POWER_STATE_FAILURE
    Usual cause: A driver is in an inconsistent or invalid power state.
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys
    As Arc rightly stated, your Nividia drivers are causing issues:

    Please Download and install the 306.23 "stable" version:
    Download and Install: Driver Fusion.
    Reboot the computer in Advanced Boot Options, safe mode.
    Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
    If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow
    Drivers - Clean Left over Files after Uninstalling
    Boot normally now. Go to: Drivers - Download NVIDIA Drivers,
    Locate Drivers > Beta and Legacy; search there with your cards particulars for: GeForce 306.23 Driver
    dated 13.9.2012 and install it.

       Note
    Ensure you dont have Windows update or the Nividia update utility running or it will
    automatically reinstall the latest drivers again.


    Please download GPU-Z: GPU-Z Video card GPU Information Utility and check the
    version number/date of your GPU BIOS for: - NVidia GeForce GTX 560M:

    If the version is: 269.03, A01 8/2/2011 1:06:55 PM

    Then please update the BIOS to this version:

    nVidia GeForce GTX 560M, v.70.26.36.00.09 , A02

    Nividia Geforce GTX BIOS A02
       Warning
    Please observe all the instructions supplied by your manufacturer




    Run SFC to check the integrity of all Windows 7 system files:
    • Click on Start > Type in search cmd
      Right-click cmd after results are displayed and Run as Administrator
      Type SFC /scannow at the prompt
      (Note: There is a space between SFC and /scannow)
    SFC Tutorial


       Note
    Select option two. If any problems are found, run the scan 3 times and immediately
    reboot the computer after each scan.


    cheers

    Dave
      My Computer


  10. Posts : 21
    Windows 7 64 bit
    Thread Starter
       #30

    My bios appear to be updated. I will try to install the earlier version



    I have a lingering question about these drivers. What is the difference between downloading the drivers which dell recommends for my computer as opposed to the ones on Nvidia. Is there any difference compatibility wise, or are they the same drivers.



    Thanks dave
      My Computer


 
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