Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD after reboot

05 Nov 2012   #1

Windows 7 Professional 64 bit
BSOD after reboot

Here's an analysis from WinDbg and the crash dump is attached. Any help is appreciated.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [P:\Crash Dumps\110412-20638-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02a0b000 PsLoadedModuleList = 0xfffff800`02c4f670
Debug session time: Sun Nov 4 13:59:21.592 2012 (GMT-6)
System Uptime: 0 days 0:00:21.013
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002a9ef74}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a9ef74, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb9100


fffff800`02a9ef74 488b09 mov rcx,qword ptr [rcx]




PROCESS_NAME: csrss.exe

IRP_ADDRESS: ffffffffffffff88

TRAP_FRAME: fffff8800309e6e0 -- (.trap 0xfffff8800309e6e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800309d958 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a9ef74 rsp=fffff8800309e870 rbp=0000000000000000
r8=0000000000004740 r9=0000000000000080 r10=0000000000000002
r11=00000000000001c8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz ac pe cy
fffff800`02a9ef74 488b09 mov rcx,qword ptr [rcx] ds:27a5:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002a89569 to fffff80002a89fc0

fffff880`0309e598 fffff800`02a89569 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0309e5a0 fffff800`02a881e0 : 00000000`00000100 00000000`00000007 fffffa80`08295e38 fffffa80`06a57c00 : nt!KiBugCheckDispatch+0x69
fffff880`0309e6e0 fffff800`02a9ef74 : 00000000`00000001 00000000`00000000 fffff880`20206f49 fffff880`0309eb58 : nt!KiPageFault+0x260
fffff880`0309e870 fffff800`02a7ca37 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff8a0`00000000 : nt!IopCompleteRequest+0xc64
fffff880`0309e940 fffff800`02a33425 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`0309e9c0 fffff800`02cd596a : fffffa80`0732d730 fffffa80`082449d0 fffff880`0309eb50 fffff880`0309eb48 : nt!KiCheckForKernelApcDelivery+0x25
fffff880`0309e9f0 fffff800`02d9f39e : fffffa80`00000004 fffffa80`082449d0 fffff880`0309eb50 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2a54a
fffff880`0309eae0 fffff800`02a89253 : 00000000`00000030 fffffa80`07a6eb50 00000000`002eefb8 00000000`002ef201 : nt!NtMapViewOfSection+0x2bd
fffff880`0309ebb0 00000000`77b3159a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`002eef98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b3159a


fffff800`02a881e0 440f20c0 mov rax,cr8


SYMBOL_NAME: nt!KiPageFault+260



IMAGE_NAME: ntkrnlmp.exe


FAILURE_BUCKET_ID: X64_0xA_nt!KiPageFault+260

BUCKET_ID: X64_0xA_nt!KiPageFault+260

Followup: MachineOwner

2: kd> lmvm nt
start end module name
fffff800`02a0b000 fffff800`02ff3000 nt (pdb symbols) c:\symbols\ntkrnlmp.pdb\B2DA40502FA744C18B9022FD187ADB592\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\symbols\ntoskrnl.exe\503F82BE5e8000\ntoskrnl.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Thu Aug 30 10:11:58 2012 (503F82BE)
CheckSum: 00554126
ImageSize: 005E8000
File version: 6.1.7601.17944
Product version: 6.1.7601.17944
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 6.1.7601.17944
FileVersion: 6.1.7601.17944 (win7sp1_gdr.120830-0333)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.

My System SpecsSystem Spec
05 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to SevenForums

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec

 BSOD after reboot

Thread Tools

Similar help and support threads
Thread Forum
A reboot fixes my Workgroup visibility. How to do it without reboot?
From time to time, I temporarily disable my NIC by going to "Network and Sharing Center" -> "Change adapter settings" -> (select LAN adapter) -> "Disable". I do this to prevent any network access to one of my computers for a while. When I'm done, I re-enable the NIC and most of the time,...
Network & Sharing
BSOD Plannetside 2 (steam) black screen> reboot> BSOD crash report
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 2057 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8010C69010 BCP2: FFFFF880069CD6AC BCP3: FFFFFFFFC000009A
BSOD Help and Support
[REBOOT] Sudden Random Reboot and black screen at start up!
- x64; - the original installed OS on the system: Windows 7 fresh install; - full retail version; - What is the age of system (hardware): less than one year; - What is the age of OS installation: less than three months. Hello, this morning my elitebook 8540w suddenly rebooted and during...
BSOD Help and Support
On overheat/sleep/reboot BSOD flash and auto-reboot
I purchased my HP Compaq 8710p laptop from Purdue University in May of 2008. A little after that it was stolen from me. Thankfully I had it LoJack secured, and they were able to recover it in London. When I got my computer back, however, the Windows XP that it had come pre-installed with was...
BSOD Help and Support
Win7 x64- Multiple startup BSODs (1, reboot, then another, reboot...)
This is quite possibly the strangest error sequence I've come across in all my years working with computers. My system has issues. Unfortunately. Possibly more than one. But I do know that for about the last month, up until this morning, any attempt to turn on my system would require the...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:24.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App