BSOD while playing apb, varying errors

JiffyJefe · 30 Nov 2012

I feel I should also mention that it crashes a lot too, only for apb, no other game.

Arc · 01 Dec 2012

How old the graphics card is? It's brand and make/model?

And, may I see the dumps?

Blue Screen of Death (BSOD) Posting Instructions

JiffyJefe · 01 Dec 2012

It's an Amd Raedon HD 7770, I'm not quite sure how old that model is, but I don't imagine its extremely old considering it runs nice. And I'm terribly sorry, I could have swore I included the dumps, but there's been more bluescreens since then so I guess you'll have more to judge from.

Arc · 01 Dec 2012

Norton Antivirus.

Code:

fffff880`08e4b988  fffff880`0bc8aa66Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\VirusDefs\20121130.016\EX64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
 EX64+0x8aa66

Explanation here: Driver Reference Table - EX64.SYS

Code:

fffff880`08e4b628  fffff880`0bae8de3Unable to load image \SystemRoot\system32\drivers\NISx64\1402000.013\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x24de3

Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Also, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Update the display driver to the latest. Link is given in the first page I guess, three weeks ago.

Let us know the results after uninstalling Norton.

JiffyJefe · 01 Dec 2012

alright so I tried running furmark, but for whatever reason when I click log GPU data and then hit ok, it crashes. I suppose I'll try playing apb without norton and see how it fairs.

JiffyJefe · 02 Dec 2012

So I've been playing it for a while and the bluescreens keep coming, Norton on it's own isn't the cause

Arc · 02 Dec 2012

I just can interpret your crash dumps. Nothing there I have stated from my own, and without providing the support of the dump data.

If you want to not accept it, it's ok.

Try stress test using an older version of Furmark.

JiffyJefe · 02 Dec 2012

Here's all the blue screens from yesterday, I think Norton was uninstalled for all of these, but I'm not 100% sure. I'll try out furmark in maybe an hour or two when i have time, I'll let you know how it goes.

JiffyJefe · 02 Dec 2012

So I ran the test until it was at about 72 degrees Celsius, where the temperature leveled out, which the post said to stop at. What was I supposed to get from the test? It didn't give me any results or anything afterwards.

JiffyJefe · 03 Dec 2012

I don't know how relevant this is, but I've come to notice that lately, (following the uninstallation of Norton) the bluescreens have been making a more high pitched noise. This information might not be worth anything, but I felt it was information that could be thrown on the table.