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Windows 7: Crashes and shut-downs while browsing,bugcheck: 0x00000116

06 Nov 2012   #1

Windows 7 Ultimate x86
Crashes and shut-downs while browsing,bugcheck: 0x00000116

recently i get restars and shut downs while browsing the internet,
ive scanned my computer for viruses, but nada.
the bugcheck showd this:
- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<TimeCreated SystemTime="2012-11-06T15:34:09.000000000Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Security />
- <EventData>
<Data Name="param1">0x00000116 (0x84f12008, 0x8f0329b0, 0x00000000, 0x0000000c)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">110612-16052-01</Data>

and i uploaded the dump file.

i would be very happy and gratefull if you could help
me with this :)

My System SpecsSystem Spec
06 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello ori458,

Update your Intel Graphics driver.
lmvm igdkmd32
start    end        module name
8f021000 8f51e000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center.

If still it is crashing, follow STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
06 Nov 2012   #3

Windows 7 Ultimate x86

thnx, ill try it now
My System SpecsSystem Spec

07 Nov 2012   #4

Windows 7 Ultimate x86

ive updated the intel driver like you told me, and it worked wonderful!
My System SpecsSystem Spec
07 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Nice to know ... let us know if there are further issues.
My System SpecsSystem Spec

 Crashes and shut-downs while browsing,bugcheck: 0x00000116

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