BSOD after sleep mode, BC code 9f


  1. Posts : 2
    Windows 7 Ultimte 32 bit
       #1

    BSOD after sleep mode, BC code 9f


    It's just happened once, but I don't want to take any chances. I shut my laptop for lunch, and when I came back it had shut down from a BSOD. It's a Lenovo laptop, Windows 7 Ultimate 32-bit.

    Here's the message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 8675F690
    BCP3: 8078ADB0
    BCP4: 861CD608
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    D:\Windows\Minidump\110712-24523-01.dmp
    D:\Users\Temp\AppData\Local\Temp\WER-85067-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    D:\Windows\system32\en-US\erofflps.txt
    Attached is the dmp file.

    Thanks.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  3. Posts : 2
    Windows 7 Ultimte 32 bit
    Thread Starter
       #3

    The second zip contains the .txt file.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks and sorry but your .dmp file does not load.

    I'm suggesting a few things anyway:

    Problematic software:
    Code:
    Start Menu\Programs\ESET	Public:Start Menu\Programs\ESET	Public
    Start Menu\Programs\ESET\ESET Smart Security	Public:Start Menu\Programs\ESET\ESET Smart Security	Public
    Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
    Start Menu\Programs\Norton Security Scan	Public:Start Menu\Programs\Norton Security Scan	Public
    Please uninstall ESET, it can contribute in BSOD-s. Replace with free microsoft security essentials at least to test.

    Run these tools and delete anything they find:

    ESET online scanner:

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Norton & McAfee.

    Free up the start-up, nothing except the antivirus is usually needed.

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know the results.
      My Computer


 

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