BSOD playing games,

nvhung166 · 07 Nov 2012

I just bought a new SSD and did a fresh install window 7. After various updates, was thinking that the system is up to date and ready to go, I installed games. Got the BSOD right at the first try.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F420FF0
BCP3: FFFFF880039A4558
BCP4: FFFFF880039A3DB0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I also upload a zip file as suggested using SF_diagnostic_toll.

I really appreciate if someone could help me.

Thanks.

nvhung166 · 07 Nov 2012

The prob seems to appear when I play games like Battle Field 3 or Guild Wars. Games like Hero of Newerth or Dota 2 wont cause the issue.

Arc · 07 Nov 2012

Welcome aboard.

It is caused by the display driver.

Code:

fffff880`039a34f8  fffff880`0f6e1685Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x201685

Download and install the 310.33 beta from Drivers - Download NVIDIA Drivers.

Let us know the results.

Also, you should uninstall Daemon tools and free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

nvhung166 · 07 Nov 2012

Hi Arc,

Thanks for your reply,

I just did what you recommended. Start playing BF3 first and then Guild Wars 2. I can only play for 5 mins or so each game then it stop. This time no BSOD but there was no responding error for BF3 and for GW2 it was error message sending to the game publisher.

I did a restart to make sure things are ok after the uninstall. I started again with BF3 but this time it was BSOD after 5mins. Below are the error and the minidump created.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFFA8013C53220
BCP3: FFFFFA8013C53220
BCP4: 90FFFA8013C53220
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Thank you for your help. I know so little about this error stuff

nvhung166 · 07 Nov 2012

forget to attach the rar file

Arc · 07 Nov 2012

Code:

BugCheck 19, {3, fffffa8013c53220, fffffa8013c53220, 90fffa8013c53220}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )

Followup: Pool_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.

Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

It is stop 0x19. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

nvhung166 · 08 Nov 2012

Thks again Arc,

I did what you told me to do. Delete the old driver, got into safe mode and run driver fusion (I choose the 3 options with the title NVidia only). Reboot and got back to normal window, downloaded and installed the driver 306.23 64bit for my graphic card. Turned on the Driver Verifier and restarted.

This time things got a bit better, I could play BF3 for 20 mins or so and then I got BSOD again. I also played some Dota 2 games, nothing happened, guess this issue only appear when playing games required the graphic card to work hard

Below is the error rar file for this time.

Thanks for helping me until now !

nvhung166 · 08 Nov 2012

I recently check for window update and found this in optional window update.

nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GTX 590

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware software update released in October, 2012

Should I update this and play some games, then tell you the result ?

Arc · 08 Nov 2012

Definitely. Update it.

As it is crashing in a particular game only, enter into that game's settings, and change the priority settings etc to either lower or normal.

BTW, how old the graphics card is?

nvhung166 · 08 Nov 2012

I built this PC last year, bought all the components together, so that would be slightly more than 1 year old.

Everything had been working fine until i bought the SSD and re-installed Window into the SSD.

I updated the optional one, it was the version 306.97 for graphic card.