BSOD at random times. Recently driver power state failure

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  1. Posts : 22
    Windows 7 Professional x64
       #1

    BSOD at random times. New comments on 12/16


    Random system restarts/BSOD. Sometimes it happens while the computer is in sleep mode, sometimes it's while I'm actively using it, sometimes I'll just be reading something on the screen and the system is suddenly restarting. This has been happening for years now but has recently gotten worse.
    Last edited by Rotzy; 16 Dec 2012 at 08:24. Reason: Changed title, added post #39
      My Computer


  2. Posts : 264
    Windows 7 Enterprise x64
       #2

    Hi,

    Try running the Hardware Diagnostics on your computer. If you get any error code, make a note of the error code.

    Did you try doing System Restore? If no and if this issue started occurring after doing some recent software changes on your computer, then I would suggest try restoring your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

    For System Restore steps, you can refer to the URL mentioned: http://windows.microsoft.com/en-US/windows7/products/features/system-restore
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    In addition, you may need to update Logitech SetPoint Unifying KMDF USB Filter. LEqdUsb.Sys
    Code:
    kd> !irp fffffa800d18e680
    Irp is active with 8 stacks 7 is current (= 0xfffffa800d18e900)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800c293700 00000000 00000000-00000000    pending
              Unable to load image \SystemRoot\system32\DRIVERS\LEqdUsb.Sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for LEqdUsb.Sys
    *** ERROR: Module load completed but symbols could not be loaded for LEqdUsb.Sys
     \Driver\LEqdUsb
                Args: 00015400 00000001 00000004 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa80080149b0    
    
                Args: 00000000 00000000 00000000 00000000
    =========================================
    0: kd> lmvm LEqdUsb
    start             end                 module name
    fffff880`0541d000 fffff880`05434000   LEqdUsb  T (no symbols)           
        Loaded symbol image file: LEqdUsb.Sys
        Image path: \SystemRoot\system32\DRIVERS\LEqdUsb.Sys
        Image name: LEqdUsb.Sys
        Timestamp:        Fri Sep 02 11:52:56 2011 (4E607640)
        CheckSum:         0001C3A8
        ImageSize:        00017000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ==========================================
    0: kd> !devobj fffffa800c293700
    Device object (fffffa800c293700) is for:
     InfoMask field not found for _OBJECT_HEADER at fffffa800c2936d0
     \Driver\LEqdUsb DriverObject fffffa800c293e70
    Current Irp 00000000 RefCount 0 Type 0000002a Flags 0000200c
    DevExt fffffa800c287eb0 DevObjExt fffffa800c293870 
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedTo (Lower) fffffa800c284a00 \Driver\usbccgp
    Device queue is not busy.
    Get the updates from Support + Downloads.

    Let us know the results.
      My Computer


  4. Posts : 22
    Windows 7 Professional x64
    Thread Starter
       #4

    Thanks for the quick replys!

    Debbie B said:
    Hi,

    Try running the Hardware Diagnostics on your computer. If you get any error code, make a note of the error code.

    Did you try doing System Restore?
    I completed a system test using Hardware Diagnostic Tools and everything passed. I have made no hardware/software changes to this computer in a looooong time. In addition, this random restart problem has been plaguing me for as long as I can remember so I doubt a system restore will help.


    Arc said:
    In addition, you may need to update Logitech SetPoint Unifying KMDF USB Filter. LEqdUsb.Sys
    Get the updates from Support + Downloads.

    Let us know the results.
    I updated the unifying software using unifying210.exe from Logitech. We'll see how things go...
      My Computer


  5. Posts : 22
    Windows 7 Professional x64
    Thread Starter
       #5

    Another BSOD today. File uploaded. Thank you.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    McAfee
    Code:
    fffff880`0b9cd700  fffff880`0119b3b0Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
     mfehidk+0x8a3b0
    Uninstall McAfee Using McAfee Removal Tool.
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.

    Let us know the results.
      My Computer


  7. Posts : 22
    Windows 7 Professional x64
    Thread Starter
       #7

    Hello again and thanks for the help.

    I just returned home and have not yet had a chance to remove McAfee but I did have another BSOD. File attached.

    Thanks.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Remove McAfee and then let us know. :)
      My Computer


  9. Posts : 22
    Windows 7 Professional x64
    Thread Starter
       #9

    Removed McAfee and installed Microsoft Security Essentials last night. BSOD this morning.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff88054d9bb46, 1, fffff8000368f693, 5}
    
    
    Could not read faulting driver name
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


 
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