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Windows 7: Blue Screen comes out when playing 2 online games at the same time

09 Nov 2012   #1

Windows 7 Ultimate 32bit
Blue Screen comes out when playing 2 online games at the same time


Like others, I'm experiencing Blue Screen Error. It happens everytime i try to play Dragon Nest Sea then right after logging in, i will open another online game called Ran Online Ph (Official Server) and then after logging in and starts to load the Ran Online Game my monitor turns to black and the Blue Screen Error appears and then after a few seconds my pc restarts and after startup a pop-up small window telling me
"Windows has recovered from an unexpected shutdown"
and then i clicked the "find solution" but i think nothing is found and it closed it self and nothing happens.

The reason why opening ran online, its just because i want to vend something in the market and while vending items, at the same time, I'm playing dragon nest for me to leveled up. There's no issue playing one of them at a time but opening the other game while the other one remains active, the problem appears, the blue screen thing that always interrupting me.

Please help me how to get rid of this.

BTW, here's my low-profile specs:
Windows 7 Ultimate 32bit SP1
Intel(R) Core(TM) i5-2400 @3.1GHz (4cpu)
Hard Drive: 1x500GB SATA-2 & 1x1TB SATA-2
Monitor: HP 2009f (1600x900)
Installed Memory (RAM): 6.00 GB DDR3 Dual Channel(3.48 GB usable) 1x4GB & 1x2GB
Both Kingston and have the same speed (1333) and voltage(1.5v)
MOBO: MSI H61M-E33(B3)(MS-7680)
DirectX version: 11.0
GPU processor: GeForce GT 220
Driver version: 306.97
DirectX support: 10.1
CUDA Cores: 48
Core clock: 635 MHz
Shader clock: 1380 MHz
Memory data rate: 810 MHz
Memory interface: 128-bit
Total available graphics memory: 2549 MB
Dedicated video memory: 1024 MB DDR2
System video memory: 0 MB
Shared system memory: 1525 MB
Video BIOS version:
IRQ: 16
Bus: PCI Express x16 Gen2

Note: Never been tried Overclocking

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 13321

Additional information about the problem:
BCCode: 10e
BCP1: 0000001E
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
(Please see attached)

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Thanks in advance and more power!!!

My System SpecsSystem Spec
09 Nov 2012   #2

Microsoft Community Contributor Award Recipient


According to the dump file you provided, there's a problem with dxgmms1.sys (a DirectX driver.) See this previous Forum thread for additional information.

warning   Warning
Your system/drivers are NOT the same as in this previous Forum thread. Consult YOUR computer manufacturer's website for updated drivers. Previous thread for informational purposes only!

Make sure you have all current Windows Updates. And you should also check for damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot your computer after each scan.

SFC /SCANNOW Command - System File Checker

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arg1: 0000001e, The subtype of the bugcheck:
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:

BUGCHECK_STR:  0x10e_1e



PROCESS_NAME:  explorer.exe


LAST_CONTROL_TRANSFER:  from 91d3f276 to 834e6e98

8ea9889c 91d3f276 0000010e 0000001e 00000000 nt!KeBugCheckEx+0x1e
8ea988c4 94777948 00000000 873140b0 00000000 watchdog!WdLogEvent5+0xc6
8ea988f4 9477c6e0 c6ac84d0 00000000 88825af8 dxgmms1!VIDMM_PROCESS_HEAP::Reset+0x4e
8ea98934 9477d6a7 bdf49d40 35e96fda 88885000 dxgmms1!VIDMM_SEGMENT::ResetBackingStore+0x102
8ea98994 9476dedb bdf49d40 00000000 88c596d0 dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x599
8ea989c0 9476f8b4 860e2000 0000001c 894f4d78 dxgmms1!VIDMM_GLOBAL::PageInAllocations+0x8f
8ea98ab8 94786850 b18ee760 00000000 88c596d0 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x95e
8ea98c18 94787141 86058e20 86000008 8ea98c3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8ea98c28 947873de 86058e20 8343ebb9 8884c008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8ea98c3c 94787485 8884c008 00000000 8887c510 dxgmms1!VidSchiRun_PriorityTable+0x24
8ea98c50 8361207a 8884c008 a6dae08a 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8ea98c90 834b8819 94787406 8884c008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


94777948 c745f0fcfbffff  mov     dword ptr [ebp-10h],0FFFFFBFCh



FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys


FAILURE_BUCKET_ID:  0x10e_1e_dxgmms1!VIDMM_PROCESS_HEAP::Reset+4e

BUCKET_ID:  0x10e_1e_dxgmms1!VIDMM_PROCESS_HEAP::Reset+4e

Followup: MachineOwner

2: kd> lmvm dxgmms1
start    end        module name
94755000 9478e000   dxgmms1    (pdb symbols)          c:\symcache\dxgmms1.pdb\DA8ACD5DDA95431082D1FD0213C2AD001\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symcache\dxgmms1.sys\4D4A24C139000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Wed Feb 02 21:45:05 2011 (4D4A24C1)
    CheckSum:         00043FB4
    ImageSize:        00039000
    File version:     6.1.7601.17554
    Product version:  6.1.7601.17554
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.17554
    FileVersion:      6.1.7601.17554 (win7sp1_gdr.110202-1504)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved
My System SpecsSystem Spec

 Blue Screen comes out when playing 2 online games at the same time

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