BSOD after putting computer to sleep, locale id 1033


  1. Posts : 41
    Windows 7 64bit
       #1

    BSOD after putting computer to sleep, locale id 1033


    For a few weeks now, I have been getting BSOD when i put my computer to sleep. It seems that if i wake up my computer within a few minutes after i put it to sleep, it doesn't crash though. I have attached the file so the community can assist me with this problem. Thank you.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8007121A10
    BCP3: FFFFF80000B9C3D8
    BCP4: FFFFFA800EEF9C10
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\110812-10483-01.dmp
    C:\Users\Jimmy Howerton\AppData\Local\Temp\WER-32619-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    The .nfo file you uploaded is corrupted.

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  3. Posts : 41
    Windows 7 64bit
    Thread Starter
       #3

    Sorry about that, do these files work?
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Kaspersky can often cause BSOD-s. Please uninstall it Removal tool for Kaspersky Lab products and use Microsoft Security Essentials - Microsoft Windows at least to test.
    Code:
    0: kd> !irp fffffa800eef9c10
    Irp is active with 5 stacks 3 is current (= 0xfffffa800eef9d70)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800a900050 00000000 00000000-00000000    
    	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     \Driver\athr
    			Args: 00015400 00000000 00000005 00000003
     [ 16, 2]   0 e1 fffffa800a882ce0 00000000 fffff800034d8200-fffffa800ce76ec0 Success Error Cancel pending
    	       \Driver\vwifibus	nt!PopSystemIrpCompletion
    			Args: 00015400 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ce76ec0    
    
    			Args: 00000000 00000000 00000000 00000000
    ----
    0: kd> lmvm athrx
    start             end                 module name
    fffff880`0582c000 fffff880`05adc000   athrx    T (no symbols)           
        Loaded symbol image file: athrx.sys
        Image path: \SystemRoot\system32\DRIVERS\athrx.sys
        Image name: athrx.sys
        Timestamp:        Fri Oct 21 15:45:10 2011 (4EA13F26)
        CheckSum:         002AF1A0
        ImageSize:        002B0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros network adapter
    (Reboot if you are asked to) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
    Check for possibe driver update from Source: Driver Reference Table
    Check if disabling or enabling USB selective suspense helps:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know if that helps.
      My Computer


  5. Posts : 41
    Windows 7 64bit
    Thread Starter
       #5

    I have uninstalled kaspersky and am using MSE now, i did the system file check, i did the disk check; but i can't delete qualcomm atheros because that is my wifi adapter, and that's how i access the internet. Although i could not delete qualcomm, i did update it from my motherboard maker's site (Is there any way i could ever use kaspersky again, or is it that much better than MSE?). After making all of the changes, i put my computer to sleep last night, and returning this morning, i turned it on and it went right back to the desktop. No BSOD. Thank You Koolkat for your excellent advice.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Did you ever change any settings in Kaspersky? I'm not sure but I heard that changing settings or tweaking something may cause problems. Or probably the latest version of the antivirus does not have cause the BSOD issues.

    Glad to hear there was no BSOD while waking up from sleep this time. Hope it stays that way and happy to help :)

    If its wireless, match your device from here:

    If its not a wireless, match your device from here:

    Hope that helps.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

      My Computer


 

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