New computer Please help BOSD


  1. Posts : 3
    windows 7 64 bit
       #1

    New computer Please help BOSD


    before it used to happen once in a while (started 3 months ago). Now since today morning its happening after every hour.. :S

    I just want to know if its a hardware problem or not...i still have manufacturer warranty for the machine (alien ware mx 14 laptop.)

    Let me know if i need to provide any additional information.

    please help! thanks in advance.
      My Computer

  2.    #2

    Code:
    MANUALLY_INITIATED_CRASH1 (deaddead)
    
    The user manually initiated this crash dump.
    
    Probably caused by : NETwNs64.sys ( NETwNs64+a6fdf )
    
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
        Image name: NETwNs64.sys
        Timestamp:        Fri Dec 02 06:50:55 2011 (4ED8754F)
    Driver Reference Table - NETwNs64.sys

    What happened here? Could you please find a later version for this driver.

    You have hardware problems also:

    Code:
    BugCheck 124, {4, fffffa800aaeb8d8, 0, 0}
    
    Probably caused by : GenuineIntel
    Stop 0x124 - what it means and what to try

    I also noticed that a Cisco Miniport Adapter has been disabled (see .NFO file), did you disable it yourself?
      My Computer


  3. Posts : 3
    windows 7 64 bit
    Thread Starter
       #3

    Thanks a loooot x BlueRobot!
    No i didn't disable that cisco thing myself. But sometimes after the booting when the desktop appears, a msg shows up and says that VPN is not available and i think that time it gets disabled by itself (i am not very sure though)

    ...based on the lines that tells you that i have hardware problem can I talk to the service person regarding warranty/replacement etc ?

    Thanks
      My Computer

  4.    #4

    Since it still is under warranty, I suppose you can send it back for a replacement, if that makes things easier for you.
      My Computer


  5. Posts : 3
    windows 7 64 bit
    Thread Starter
       #5

    great thanks!
      My Computer


 

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