BSOD hal.dll, ntoskrnl.exe pci.sys

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #91

    Please also run the following command and post the results.

    NET START BFE
      My Computer


  2. Posts : 88
    Windows 7 Home Premium, 64bit Service Pack 1
    Thread Starter
       #92

    DIR C:\Windows\System32 /AH /S
    resulted in 349 files and 387 Dir (so the file number is a bit different)
      My Computer


  3. Posts : 88
    Windows 7 Home Premium, 64bit Service Pack 1
    Thread Starter
       #93

    net start bfe
    C:\>net start bfe
    The Base Filtering Engine service is starting.
    The Base Filtering Engine service could not be started.
    A system error has occurred.
    System error 5 has occurred.
    Access is denied.

    And i am definitely in an Administrator Command Prompt.
      My Computer


  4. Posts : 88
    Windows 7 Home Premium, 64bit Service Pack 1
    Thread Starter
       #94

    Noel, I am attaching the DIRH.log even tho the file number was different from before, just in case I crash and you still want to see it. Thank you for your help. This started only when i stopped programs and services from starting in the startup menu.

    I believe I have had an AV on this system, McAfee. I deleted it recently and I should have MSE on here, but I notice when it tries to update it gets errors. I also had malwarebytes but the trial ended and i dont know where to get the free one.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #95

    If MSE was installed on top of McAfee, then it won't have installed properly.
    Have you managed to run the MCPR tool to get rid of the dregs of McAfee?
    If so, then uninstall and reinstall MSE - after running the scanners that Archie recommended.
    I'm still looking through the log file, but there's a few things that stand out already - more later.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #96

    Please run teh following commands in an Elevated Command prompt, and post the results.

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
    SC QC BFE
    SC QUERYEX BFE
    SC SDSHOW BFE
    SC QPRIVS BFE
    SC QSIDTYPE BFE
    Last edited by NoelDP; 19 Dec 2012 at 13:21. Reason: ADD QUTOES!
      My Computer


  7. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #97

    Continue following other member's advice, don't let my post distract you from your present course of action.

    Here's some information on Malwarebytes for you: If the previous Malwarebytes is still installed - go to Control Panel -> Programs & Features and remove that version from your system first

    Malwarebytes free - answer NO to trial offer, install free version

    Bill
    .
    Last edited by Slartybart; 20 Dec 2012 at 12:14.
      My Computer


  8. Posts : 88
    Windows 7 Home Premium, 64bit Service Pack 1
    Thread Starter
       #98

    i have had 3 more crashes, one i believe is when i was in safe mode. I am currently in safe mode with networking. took three boots to get here.
    the dump i believe that was from when in safe mode has 33977-01 in its name.

    re: MSE yes, installed when i thought mcafee was gone, but mcafee was not. i will try the reinstall of MSE.
    re: MCPR i was able to run from online and it cleaned all mcaffe stuff out, i believe. (i could not run from my harddrive as there was a problem with unzipping to temp file)
      My Computer


  9. Posts : 88
    Windows 7 Home Premium, 64bit Service Pack 1
    Thread Starter
       #99

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\lynn>cd\
    C:\>reg query "hklm\software\microsoft\windows NT\CurrentVersion\ProfileList"
    HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList
    ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
    Default REG_EXPAND_SZ %SystemDrive%\Users\Default
    Public REG_EXPAND_SZ %SystemDrive%\Users\Public
    ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
    HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
    5-21-3593623888-3634906746-1474146685-1000
    C:\>sc qc bfe
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: bfe
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
    twork
    LOAD_ORDER_GROUP : NetworkProvider
    TAG : 0
    DISPLAY_NAME : Base Filtering Engine
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\LocalService
    C:\>sc queryex bfe
    SERVICE_NAME: bfe
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 5 (0x5)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\>sc sdshow bfe
    DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    C:\>sc qprivs bfe
    [SC] QueryServiceConfig2 SUCCESS
    SERVICE_NAME: bfe
    PRIVILEGES : SeAuditPrivilege
    C:\>sc qsidtype bfe
    [SC] QueryServiceConfig2 SUCCESS
    SERVICE_NAME: bfe
    SERVICE_SID_TYPE: RESTRICTED
    C:\>
      My Computer

  10.    #100

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000004, PCI Express Error
    Arg2: fffffa8007aa78d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Code:
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8007aa7958
    Section       @ fffffa8007aa79e8
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0504
    Device Id     :
      VenId:DevId : 8086:340c
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x05
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa8007aa7a1c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa8007aa7a58
      Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    It's the same consistent crash, and keep following Noel's advice.
      My Computer


 
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