BSOD hal.dll, ntoskrnl.exe pci.sys

sabbyblue · 23 Dec 2012

No word yet from Dell.

In the meantime the computer could not come back from hibernation this morning, a firmware issue (guessing the video card). System tried to do the system resume. I noticed a Windows update being applied so I guess i did not stop the updates after all.

on the reboot, i tried to immediately do a restore before it was too late, but while it was 'preparing to restore" it trapped. tried again and this time the restore worked.

I am thankful for this workaround that allows me to use this computer until Dell gets here.

sabbyblue · 06 Jan 2013

I am back with a crash.
Since my last comment I had no crashes. On Dec 28th I think it was, Dell came and installed a new video card.
Still no crashes until this morning.
BAD_POOL_HEADER
Ntfs.sys
ntoskrnl.exe
I attached the new dump.

Arc · 06 Jan 2013

Do some Disc Checks.

Update your SSD's Firmware
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Uninstall this program:

Code:

Start Menu\Programs\Advanced SystemCare 5

Let us know the situation.

sabbyblue · 06 Jan 2013

re your #4. I already started the long generic Sea Tools for Windows on the hard drive (I thought someone may suggest it). It is still running. The short generic came back as passed. I am not running the DOS version and not running it from a CD, though. Don't know if that makes a difference. This is going to take almost 7 hours to run.

re #1. Update the SSD firmware. I do not know how to do that.

I uninstalled Advanced SystemCare 5 as you instructed (boy they try to scare you with their msgs when you do that)

Arc · 06 Jan 2013

You dont have a SSD ... so you need not to update it.

sabbyblue · 06 Jan 2013

The Seagate SeaTools for Windows completed Long Generic test on Hard drive. It Passed.

I will now try chkdsk /f/r

sabbyblue · 07 Jan 2013

chkdsk ran. everything was good. there was just this one indication of errors.
CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

1935386623 KB total disk space.
105993516 KB in 398234 files.
182620 KB in 43255 indexes.
0 KB in bad sectors.
678311 KB in use by the system.
65536 KB occupied by the log file.
1828532176 KB available on disk.

almondman · 07 Jan 2013

Looks like you need to get back with dell and have them replace your motherboard. This link about a dell machine like your's from tom's hardware ([Solved] Radeon HD 5970 Pixelation & Crashing - ATI - Graphic-Displays) might shed some light on things.

sabbyblue · 08 Jan 2013

Thank you almondman. I don't know if my scenario is the same, but i will look at that link again.