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Windows 7: BSOD with Carbonite running in background

12 Nov 2012   #1
Doug G

Windows 7 Home Premium 32 Bit
BSOD with Carbonite running in background

Computer does an unexpected reboot (BSOD) about 10 minutes after startup when Carbonite is running in the background. Computer will also crash at the beginning of a Windows Update and may do a random crash after several hours when Carbonite is not running.

My System SpecsSystem Spec
12 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

You need to perform some disc maintenance.
8e30f428 8308fae8 00000001 b62c0000 00000000 nt!MmAccessFault+0x106
8e30f428 83088233 00000001 b62c0000 00000000 nt!KiTrap0E+0xdc (FPO: [0,0] TrapFrame @ 8e30f440)
8e30f4bc 8c2b1f4b b6182760 b6182738 ffffff68 nt!memmove+0x33
8e30f4dc 8c2b5313 865daa30 b6182400 b61826e8 Ntfs!NtfsRestartChangeAttributeSize+0x2d (FPO: [Non-Fpo])
8e30f500 8c2b292e 865daa30 8e30f6b0 b6182400 Ntfs!NtfsRestartInsertSimpleRoot+0x2b (FPO: [Non-Fpo])
8e30f57c 8c2d8abf 865daa30 0000000a 8e30f6b0 Ntfs!InsertSimpleRoot+0xd4 (FPO: [Non-Fpo])
8e30f5c8 8c2a31d8 865daa30 b1fa3008 8e30f6b0 Ntfs!AddToIndex+0xf7 (FPO: [Non-Fpo])
8e30f6e4 8c2a85b1 865daa30 b1fa3008 00000001 Ntfs!NtOfsAddRecords+0x103 (FPO: [Non-Fpo])
8e30f770 8c2d7e8f 865daa30 b1290a60 02160ca1 Ntfs!GetSecurityIdFromSecurityDescriptorUnsafe+0x20d (FPO: [Non-Fpo])
8e30f7b8 8c2a6425 865daa30 8d0f4270 00000064 Ntfs!NtfsCacheSharedSecurityByDescriptor+0x7a (FPO: [Non-Fpo])
8e30f808 8c2bc34c 865daa30 8667f0d8 00000101 Ntfs!NtfsCacheSharedSecurityBySecurityId+0x16f (FPO: [Non-Fpo])
8e30f8d8 8c232475 865daa30 00000001 00000000 Ntfs!NtfsUpdateFcbInfoFromDisk+0x232 (FPO: [Non-Fpo])
8e30f958 8c2845dc 865daa30 b2a49008 8c264050 Ntfs!NtfsInitializeDirectory+0x152 (FPO: [Non-Fpo])
8e30fa60 8c27c501 865daa30 8667f0d8 02160745 Ntfs!NtfsInitializeExtendDirectory+0x36d (FPO: [Non-Fpo])
8e30fc5c 8c2d2adc 865daa30 86272d70 8e30fc78 Ntfs!NtfsMountVolume+0x1aeb (FPO: [Non-Fpo])
8e30fc7c 8c2491b6 865daa30 86272d70 02160619 Ntfs!NtfsCommonFileSystemControl+0x76 (FPO: [Non-Fpo])
8e30fd00 830cc1eb 005daa30 00000000 85b91d48 Ntfs!NtfsFspDispatch+0x277 (FPO: [Non-Fpo])
8e30fd50 8325907a 00000000 bfc73109 00000000 nt!ExpWorkerThread+0x10d
8e30fd90 830ff819 830cc0de 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
12 Nov 2012   #3
Doug G

Windows 7 Home Premium 32 Bit
Seatools test found no problems with harddrive

Seatools test did not find any errors with harddrive.
I ran the long test and Seatools followed up with the short test.
Both passed.
I'm thinking maybe it's a driver issue. Memory tests have not found any problems either.
My System SpecsSystem Spec

12 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64

Quote   Quote: Originally Posted by Arc View Post
  1. Run chkdsk /f/r, following the option two of the tutorial Disk Check
Just a tip Archie, the /r switch shouldn't be run on all occasions as it could render a machine unbootable, unless the state of the hard disk has been established beforehand :)
My System SpecsSystem Spec

 BSOD with Carbonite running in background

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