Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: unexpected blue screen error only when I shut down my pc

13 Nov 2012   #1

windows 7 professorial sp1 x64
unexpected blue screen error only when I shut down my pc

Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file

I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

what am I supposed to do? I wish I can avoid formatting.

thanks for your help

My System SpecsSystem Spec
13 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec

 unexpected blue screen error only when I shut down my pc

Thread Tools

Similar help and support threads
Thread Forum
Blue screen, unexpected shut down, have minidump
I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe....
BSOD Help and Support
Unexpected shutdown; no blue screen but got BSOD error report
No idea, the screen just went black and the computer restarted :confused::sarc:
BSOD Help and Support
Blue Screen Error, Unexpected Shutdown
Hello, I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I...
BSOD Help and Support
Blue screen on start up with "unexpected shut down" message
A few months ago I built a new computer and did a fresh new install of Windows. Shortly after that it began to start up abnormally every other day for no reason. I have no idea what is causing it. Every time I shut down the computer, I use the shutdown option in the start menu. I see it shutdown...
BSOD Help and Support
Windows 7 Unexpected Shutdown Blue Screen Error
My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message. The latest message was: 8/17/2010 9:10PM ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:37.
Twitter Facebook Google+