Lenovo T60p W7 Shutting down randomly <EventID>41</EventID>

adymax · 14 Nov 2012

I have a user who’s laptop is shutting down unexpectedly maybe 3 times a week. Please help, see dump file.
Thank You

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/9/2012 1:57:38 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer:
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-09T19:57:38.329615500Z" />
<EventRecordID>57915</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer></Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff88004819d12</Data>
<Data Name="BugcheckParameter3">0xfffff88002af2d28</Data>
<Data Name="BugcheckParameter4">0xfffff88002af2580</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

adymax · 14 Nov 2012

UPDATE: It seems to be related to USB DisplayLink adaptor driver if I read the dump file correctly. I updated Displaylink software/driver to the latest and I’ll what happens.

Arc · 14 Nov 2012

Welcome aboard.

Apparently it is crashed by WDDM KMD Loader - DisplayLink Core Software.

Code:

*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004819d12, fffff88002af2d28, fffff88002af2580}

Probably caused by : dlkmd.sys ( dlkmd+19d12 )

Followup: MachineOwner
---------

Try to update it from DisplayLink: Windows Software.

But, the main reason behind it is the display driver.

Code:

fffff880`02af2578  fffff880`04d66000Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x468000

Which is extremely old.

Code:

lmvm atikmdag
start             end                 module name
fffff880`048fe000 fffff880`04fb2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Dec 02 02:34:09 2008(49345149)
    CheckSum:         004C9C54
    ImageSize:        006B4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it, either from AMD Graphics Drivers & Software or from the manufacturer's website.

Let us know the results.

adymax · 14 Nov 2012

Thank You for your help. I'll update video driver also.

adymax · 20 Nov 2012

Lenovo doesn’t support this notebook with W7 drivers. The ATI Mobility FireGL V5250 driver from Dec 2008 actually is latest driver picked up by W7 Update. I rolled back the driver to this Windows Vista driver by installing over the one from 2008:

Video driver (ATI Mobility Radeon, FireGL PCI Express-2) for Windows Vista (32-bit, 64-bit) - ThinkPad R60, T60, T60p, Z61m, Z61p

I’ll keep you posted if notebook stops crashing.

Arc · 20 Nov 2012

Not a very good news, still wish you best of luck :)