I did not install anything, ATI was already installed when I first booted up computer. I followed instructions to a T in the link provided. Even in that link the instructions say that some drivers may stay installed some you may have to reinstall. When I booted up computer my graphics driver was already installed.
Came home from work with another issue, different BSOD...
And I am reinstalling old graphics driver as every time the newer one is installed it seems that there are more issues.
The point of the troubleshooting guide is to eliminate all the correctable problems with software and setup before arriving at the inevitable conclusion that the hardware is defective. This is a better course of action than just replacing parts randomly.
When a video card crashes the system upon installation of new drivers, but works fine using older drivers, then that raises a few possibilities:
- The new drivers are no good (error at the manufacturer)
- The download is corrupted
- The installation* is no good
- The video card is no good**
* When dealing with problem drivers it is important to do a "clean" install:
Go to Start > Control Panel > Programs > Uninstall a program. Uninstall all the video apps (i.e.: nVidia 3D, PhysX) first, then uninstall the driver (the Control Panel will go with the driver). You will be asked to restart > restart.
When the computer reboots to the desktop Windows will install it's own generic WDDM1.1 driver and you will be asked to restart again. You must do so in order to install the new Drivers > Restart.
[At the above point in the process you could also press F8 during re-boot to get to the Windows boot menu. If you select "Start with VGA graphics" you can get to the (800x600) desktop without any installed drivers. This is usually not necessary.]
Once back on the desktop you can now install the new drivers from your download.
** Sometimes the manufacturer enables a feature of the video card in the new version of the driver package that the card should be able to execute. If that part of the card is defective the defect will not show until that feature has been activated.
Hope that helps.
► Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)Code:Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Service Pack Center - Microsoft Windows
► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80003403991, fffff88008b91af0, 0} Probably caused by : memory_corruption Followup: memory_corruption --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80003403991, Address of the instruction which caused the bugcheck Arg3: fffff88008b91af0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!ExAllocatePoolWithTag+5c1 fffff800`03403991 488910 mov qword ptr [rax],rdx CONTEXT: fffff88008b91af0 -- (.cxr 0xfffff88008b91af0) rax=fefff8000345ea80 rbx=fffffa8009c44c00 rcx=fffff8000345ea80 rdx=fffffa8009c44b40 rsi=0000000000001000 rdi=0000000000000000 rip=fffff80003403991 rsp=fffff88008b924d0 rbp=fffff8000345e880 r8=0000000000000000 r9=fffff8000345ee80 r10=fffff8000345e888 r11=0000000000000001 r12=0000000000000040 r13=0000000000000000 r14=0000000000000000 r15=0000000020707249 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282 nt!ExAllocatePoolWithTag+0x5c1: fffff800`03403991 488910 mov qword ptr [rax],rdx ds:002b:fefff800`0345ea80=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: CODE_CORRUPTION BUGCHECK_STR: 0x3B PROCESS_NAME: TrustedInstall CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80003403991 STACK_TEXT: fffff880`08b924d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExAllocatePoolWithTag+0x5c1 CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt 2 errors : !nt (fffff80003403657-fffff80003403b17) fffff80003403650 8b d8 e9 88 fe ff ff *f1 43 83 44 2c 18 01 f0 4b ........C.D,...K ... fffff80003403b10 50 48 39 00 0f 84 ee *ff ff ff e8 65 f0 e7 ff e9 PH9........e.... MODULE_NAME: memory_corruption IMAGE_NAME: memory_corruption FOLLOWUP_NAME: memory_corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MEMORY_CORRUPTOR: STRIDE STACK_COMMAND: .cxr 0xfffff88008b91af0 ; kb FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE Followup: memory_corruption ---------
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.
► Disc check:
- Update your SSD's Firmware (Skip it if it is not a SSD)
- Re-seat the sata and power.
- Run chkdsk /f/r, following the option two of the tutorial Disk Check
- Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
Having world of trouble installing SP1 or any update for that matter. Tried all the Microsoft troubleshooting, the Automatic Troubshooter and the Windows Update System Readiness update to no avail.... Now I am stuck.
UPDATE: Since uninstalling graphics driver and reinstalling haven't seen any issues but it may be to early to tell. Whenever I try and update to SP1 or any of the other available updates I get these two errors...
Code 800B0100
Code 8024200D
Like I mentioned above, tried all troubleshooting to no avail. Remaining patient but starting to become frustrated.
Last edited by cwburns32; 25 Nov 2012 at 22:18.
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)
Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file
Then zip the CheckSUR.log and attach it to your reply.
Doing this now. Will edit post when it is done with zipped file.
EDIT: File uploaded.
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