Computer Freezing Randomly, Sound Distortion, Sometimes recovers


  1. ov58szg
    Posts : 11
    Windows 7 Professional 64bit
       New #1

    Computer Freezing Randomly, Sound Distortion, Sometimes recovers


    Hello,

    I'm having a few issues with my computer at the moment.

    My computer is randomly freezing, (mouse, keyboard, video playback), this is sometimes accompanied by sound distortion sometimes not. Sometimes it will restart, sometimes recover, sometimes remain frozen.

    If I leave it, it will sometimes recover in 5 minutes but sometimes doesn't (and I restart after 15 min).

    No errors show up if it recovers.

    Errors which I've had randomly in the past couple of weeks include a Video driver error (checked, and my driver is upto date) and the computer restarting with some sort of USB error (USB drives are up to date).

    If you have any ideas as to what the issue may be, I would be very grateful for any assistance.
      My Computer
    Quote Quote

  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Welcome aboard.
    Code:
    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
    For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off


    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
      My Computer
    Quote Quote

  4. ov58szg
    Posts : 11
    Windows 7 Professional 64bit
    Thread Starter
       New #3

    Arc said:
    Welcome aboard.
    Code:
    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
    For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off


    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
    Ok, while I was doing this, the computer froze again, and gave me the video error message (photo attached). I'm going to finish doing what you previously told me now.
      My Computer
    Quote Quote

  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Well, that is what I know.

    First, try to install the latest beta.
    Latest NVIDIA ForceWare Video Drivers Windows 7
    [nvidia].[/nvidia] If not worked, measure the cards heat using speccy. Is it hot? Arrange some extra cooling.

    Clean inside the computer too.

    If all failed, you need to abandon this card. I did my earlier one, due to the same reason.

    In most of the cases, it is the card's fault, hardware fault.
      My Computer
    Quote Quote

  7. ov58szg
    Posts : 11
    Windows 7 Professional 64bit
    Thread Starter
       New #5

    Arc said:
    Well, that is what I know.

    First, try to install the latest beta.
    Latest NVIDIA ForceWare Video Drivers Windows 7
    [nvidia].[/nvidia] If not worked, measure the cards heat using speccy. Is it hot? Arrange some extra cooling.

    Clean inside the computer too.

    If all failed, you need to abandon this card. I did my earlier one, due to the same reason.

    In most of the cases, it is the card's fault, hardware fault.
    Thanks for the reply.

    I cleaned inside the computer yesterday, took out the GPU and cleaned it as well, made sure all the connections were done well.

    I installed the freshest NVIDIA drive yesterday, and still got the same display driver error this morning. My GPU temperature is 31C (from SpeedFan).

    The error that comes up is:
    "
    Display driver stopped responding and has recovered
    Display driver NVIDIA Windows Kernel Mode Driver, Version 306.97 stopped responding and has successfully recovered.
    "
    Last edited by ov58szg; 16 Nov 2012 at 06:33. Reason: Added the error message so that it comes up in a search (previously was just a photo in a previous post).
      My Computer
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    How old the card is? Is it within warranty? If so, get it replaced.

    Otherwise, either use onboard graphics or afford a new card.

    It is the hardware issue in this case, the card itself is faulty. The funny fact is, it will fault at its own will, you cannot make it fail. Sometims it may work a couple of days without any problem, and sometimes it may fail thrice within an hour, right?

    See this post.
      My Computer
    Quote Quote

  10. ov58szg
    Posts : 11
    Windows 7 Professional 64bit
    Thread Starter
       New #7

    Arc said:
    How old the card is? Is it within warranty? If so, get it replaced.

    Otherwise, either use onboard graphics or afford a new card.

    It is the hardware issue in this case, the card itself is faulty. The funny fact is, it will fault at its own will, you cannot make it fail. Sometims it may work a couple of days without any problem, and sometimes it may fail thrice within an hour, right?

    See this post.

    The card is 6 months old, so within warranty. I am calling them now, to sort out a replacement.

    Thanks for the help.
      My Computer
    Quote Quote

  11. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #8

    You are welcome.
    I am sure that the same problem will not be there with the new card.

    In between, you use the onboard graphics.
      My Computer
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  12. ov58szg
    Posts : 11
    Windows 7 Professional 64bit
    Thread Starter
       New #9

    I returned the GPU to the seller, who confirmed that it was faulty. I received a refund as it was under warranty.
      My Computer
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  13. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #10

    Good news :) I hope your issue is over now :)
      My Computer
    Quote Quote

 

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