BSOD. Unable to launch normally.


  1. Posts : 3
    Windows 7 64 Bit
       #1

    BSOD. Unable to launch normally.


    Hi, I have been getting the BSOD 0x00000050. I run a windows 7 64 bit operating system. I'm not the greatest with computer bugs and would love to get some help. It has be doing this for awhile now every time i restart but this time I can't start even after trying repeatedly. I looked into it as much as i could but was unable to find anything that would help. I have included my Minidump file and was hoping someone could figure out what i should do!
    Thanks.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Probably caused by: BHDrvx64.sys = Symantec Heuristics Driver

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Norton is a cause of BSOD-s alone, uninstall it and replace it with Microsoft Security Essentials (TO TEST)

    Recommended antivirus program for Windows 7 based on stability compared to others:-


    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
      My Computer


  3. Posts : 3
    Windows 7 64 Bit
    Thread Starter
       #3

    Thank you for the response. Here is the requested msinfo file.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks.

    Did follow the other suggestion? :)
      My Computer


  5. Posts : 3
    Windows 7 64 Bit
    Thread Starter
       #5

    Yes! Thank you koolkat, you have saved the day. Had me a little worried there but uninstalling norton seemed to do the trick. Much appreciated.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I see. You're welcome.

    Observe for further BSOD-s, let us know how the system is running after a week or so :)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    So how did things go this week? :)
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    :) Hi

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
      My Computer


 

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