Intermittent BSOD


  1. Posts : 3
    Windows 7 Pro 64 Bit
       #1

    Intermittent BSOD


    This BSOD is happening to a customer of mine. It happens at any given time not when any particular application is running (that's not already running in the background) up to twice a day so far.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 00000000
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82E792F9
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\111212-20560-01.dmp
    C:\Users\hadi\AppData\Local\Temp\WER-30560-0.sysdata.xml
      My Computer


  2. Posts : 3
    Windows 7 Pro 64 Bit
    Thread Starter
       #2

    SF Diagnostic Tool Results


    Any Help is appreciated :)
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Welcome to SevenForums.

    Do you have any antivirus?

    Run these tools and delete anything they may find:


    ESET online scanner:

    Recommended antivirus program for Windows 7 based on stability compared to others:-


    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Free up the start-up, nothing except the antivirus is usually needed.

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:



    The BSOD seem to be caused by very old Netgear Neutral Wireless Solution Drivers.

    Code:
    1: kd> lmvm scmndisp
    start    end        module name
    8cb9a000 8cba3000   scmndisp T (no symbols)           
        Loaded symbol image file: scmndisp.sys
        Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys
        Image name: scmndisp.sys
        Timestamp:        Wed Jan 17 15:25:59 2007 (45ADEBA7)
        CheckSum:         000124DB
        ImageSize:        00009000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Check for an update from here: Driver Reference Table

    Install all updates, including Service Pack 1.

      My Computer


  4. Posts : 3
    Windows 7 Pro 64 Bit
    Thread Starter
       #4

    We have malwarebytes on the machine and MS security essentials. I Will run a scan with TDSSKiller and Autoruns. I was leaning towards a driver and never thought of virus or malware. Thank you I will start there :)
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Keep us posted :)
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Were your blue screen issues resolved?
      My Computer


 

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