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Windows 7: BSOD Analysis Help Please!

17 Nov 2012   #1

Windows 7 Pro 64 Bit
BSOD Analysis Help Please!

Hey Guys and Gals. I am new here ad I am usually able to figure out something like this on my own, but I am bit stuck

I have Windows 7 Pro 64 Bit HTPC box. Built it myself and it was good for a few years. Had some BSODs before because of the video card. HD4770 was nagging like my wife and a few driver updates resolved that problem. Now I am having some BSODs quiet frequently. I did rebuild it a little while ago after I got a Ceton Card for Time Warner Cable installed. I don't think its the Ceton card that's causing BSODs, but who knows.

Anyway, I am attaching screenshot from the debugger analysis
Can't attache the memory dump file itself. I guess here is a size limit here!

Only thing I see that is LogMeIn and I have since disabled it plus its video mirror driver

Any help would be greatly appreciated

Thank you in advance !!!


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\SymCache*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0341d000 PsLoadedModuleList = 0xfffff800`03661670
Debug session time: Fri Nov 16 14:59:28.890 2012 (UTC - 8:00)
System Uptime: 1 days 15:22:03.622
Loading Kernel Symbols
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800034ccd4f, 0, 8}

Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockChainValid+1f )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800034ccd4f, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000008, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`034ccd4f 488b07 mov rax,qword ptr [rdi]

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000008

READ_ADDRESS: 0000000000000008

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR: 0x1E_c0000005




TRAP_FRAME: fffff88008915440 -- (.trap 0xfffff88008915440)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000ffffffff rbx=0000000000000000 rcx=0000000000000008
rdx=0000000000000088 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034ccd4f rsp=fffff880089155d0 rbp=fffff88008915c60
r8=000000006770534e r9=0000000000000001 r10=0000000000000000
r11=0000000000000004 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
fffff800`034ccd4f 488b07 mov rax,qword ptr [rdi] ds:8bf0:0000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff800034e6d88 to fffff8000349c1c0

fffff880`08914bb8 fffff800`034e6d88 : 00000000`0000001e ffffffff`c0000005 fffff800`034ccd4f 00000000`00000000 : nt!KeBugCheckEx
fffff880`08914bc0 fffff800`0349b842 : fffff880`08915398 00000000`00000001 fffff880`08915440 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x48d3d
fffff880`08915260 fffff800`0349a3ba : 00000000`00000000 00000000`00000008 fffff880`08915500 00000000`00000001 : nt!KiExceptionDispatch+0xc2
fffff880`08915440 fffff800`034ccd4f : 00020006`00020019 fffff880`0148d4e9 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
fffff880`089155d0 fffff800`034afba7 : 00000000`00000000 fffff880`0148da1b 00000000`00000000 fffff880`01797358 : nt!KxWaitForLockChainValid+0x1f
fffff880`08915600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!CcUnpinFileDataEx+0x577


fffff800`034ccd4f 488b07 mov rax,qword ptr [rdi]


SYMBOL_NAME: nt!KxWaitForLockChainValid+1f



IMAGE_NAME: ntkrnlmp.exe


FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!KxWaitForLockChainValid+1f

BUCKET_ID: X64_0x1E_c0000005_nt!KxWaitForLockChainValid+1f

Followup: MachineOwner

My System SpecsSystem Spec
18 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to SevenForums.

Here are some usual causes on that bugcheck:
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
And it looks like it crashed on "Logmein.exe"

Please post all the files following
My System SpecsSystem Spec
18 Nov 2012   #3

Windows 7 Pro 64 Bit

Awesome diag utility

Attaching the archive to this reply

I killed LogMeIn and it crashed again in the afternoon. Strange though. It didnt create or update the Memory.dmp file. It still shows yesterday's date. I also remove the Ceton tuner until I get this BSOD figured out. Its beginning to bug me =))

Thank you again !!!!
My System SpecsSystem Spec

18 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Is anything connected to the USB ports?
My System SpecsSystem Spec
18 Nov 2012   #5

Windows 7 Pro 64 Bit

Have a USB Asus wireless NIC, IR Blaster for Logitech Universal Harmony Remote, Bluetooth Dongle for Logitech DiNovo Mini and that's it. Had those since the beginning and never crashed then.....

My System SpecsSystem Spec
18 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Follow this tutorial:
USB Driver - General Fix for Problems

Check if there is an update for your BIOS version.
My System SpecsSystem Spec

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