getting lots of bsod's, several different error codes.

garcey · 20 Sep 2012

Hello, my computer has been blue screening alot and any help would be very much appreciated! The bsod's always seem to occur when i'm either watching videos on youtube or playing a video game, though I've also had crashes during start up. I also feel i should mention that my computer often has trouble starting and that i reinstalled windows seven a little while ago in a attempt to get rid of the bsod's, anyways here is some info.

System specs:
amd phenom II x4 975 (black edition) not currently overclocked
Asus m4a87td evo motherboard
sapphire hd 6950 2gb not currently overclocked
4GB (2GBx2) DDR3/1600MHz Dual Channel Memory Module
rosewill 80 plus bronze 1000w power supply

here are some error report things:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000104A53
BCP3: FFFFF880065EE0C0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002A9FFA9
BCP3: FFFFF8800310F908
BCP4: FFFFF8800310F160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF88008F8FB08
BCP3: FFFFF88008F8F360
BCP4: FFFFF80002ADA0C5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Arc · 21 Sep 2012

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

garcey · 21 Sep 2012

Hello! I ran driver verifier and well my computer started bsod'ing everytime I tried to start it. It finally started up properly after starting it with the repair thing for the third time and I only seem to have gotten one DMP file from all those bsod's, though I think they were all the same anyways. The attached file contains all the previous crash dumps but the 092112 file should be the one from the attempts at driver verifier.

I don't know if these are included in the DMP files but here they are anyway, these are from two bsod's during start up.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d5
BCP1: FFFFF98002D12E40
BCP2: 0000000000000000
BCP3: FFFFF88003CA01AA
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d5
BCP1: FFFFF98002CAEE40
BCP2: 0000000000000000
BCP3: FFFFF880046861AA
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Arc · 21 Sep 2012

It is caused by AMD USB Filter Driver (that is, most probably, a part of the chipset drivers.)

Code:

0: kd> lmvm usbfilter
start             end                 module name
fffff880`04682000 fffff880`0468f000   usbfilter T (no symbols)           
    Loaded symbol image file: usbfilter.sys
    Image path: \SystemRoot\system32\DRIVERS\usbfilter.sys
    Image name: usbfilter.sys
    Timestamp:        Tue Dec 22 13:56:22 2009 (4B3082AE)
    CheckSum:         0000DFD8
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I am not sure where to search for the chipset drivers for AMD, but you may have a look here : AMD Support & Drivers

garcey · 22 Sep 2012

I updated the chipset drivers and did notice a improvement in that my comp did'nt crash for quite awhile. However it did crash once after me getting told that shockwave flash had crashed while watching a youtube video,I'm not sure if this crash is related to the others but anyways here is the crash dump from it.

Also here is this thing again:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002D22B04
BCP3: FFFFF880039ED040
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

garcey · 23 Sep 2012

Here are some more crash dumps, i seem to be getting crashes more when watching videos, games don't seem to crash it anymore. The bluescreens say SYSTEM_SERVICE_EXCEPTION on them.

centaur78 · 23 Sep 2012

1. Please update your bios to Version 2001 there are lot of stability fixes... you are running version 1005

2. Most of the recent bsod's are caused by your graphic driver..... Please update your graphics driver by going here

3. Please disable and stop AMD fuel service...its sometimes causes crashes on some systems ....... by the way.... when you are updating the graphics driver make sure you update only the drivers and not the whole software suite..

4. I do see that you have one driver that is not installed ... the NEC USB 3.0 controller .... go here and to download and install it

Do these and let me know

garcey · 25 Sep 2012

Hello! I did all those things except for updating the video driver (the video drivers were already up to date) however my computer still seems to crash. this latest crash happened while listening to a podcast on itunes while downloading a game.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002AC60C5
BCP3: FFFFF88003AE1A10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Arc · 25 Sep 2012

Code:

fffff880`03ae2018  fffff880`03d3c123Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x6123
===========================================================
3: kd> lmvm Rt64win7
start             end                 module name
fffff880`03d36000 fffff880`03dbb000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 12:03:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update your Realtek Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver from Realtek

Moreover, you are to check your HDDs for possible errors.

Code:

fffff880`03ae1040  fffff880`01026000 Ntfs!NtfsFreeReservedMdl <PERF> (Ntfs+0x0)
fffff880`03ae1048  00000980`00000000
fffff880`03ae1050  0000007f`fffffff8
fffff880`03ae1058  00000000`0000004e
fffff880`03ae1060  fffff880`03ae26e0
fffff880`03ae1068  fffff880`0103599c Ntfs!NtfsReleaseFcb+0x2c
fffff880`03ae1070  fffffa80`04d0fe40
fffff880`03ae1078  fffff880`03ae2030
fffff880`03ae1080  fffff880`03ae21b8
fffff880`03ae1088  fffff880`01026000 Ntfs!NtfsFreeReservedMdl <PERF> (Ntfs+0x0)
fffff880`03ae1090  00000000`0009cc18
fffff880`03ae1098  fffff880`01076834 Ntfs!NtfsStatusQueue+0x1024

Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Let us know the results.

garcey · 27 Sep 2012

I updated that driver and ran chkdsk/f/r but how do I find the results from the chkdsk? the results weren't displayed long enough for me to get anything down and i was wondering if it gets stored somewhere on my computer. updating the driver didn't seem to fix the issue. I haven't ran the seagate thing yet as I am trying to get ahold of a blank disk to burn it on as you said to. i'll attach the DMP file i got from today's crashes.