New
#11
the laptop is not overheating......... and I did restore the power options to default, but the same result, the laptop screen goes off and can't get it back until I restart it by pressing the power button
BSOD Driver power State Failure
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New #13
hi.........tried enabling and disabling of USB too..............but its still status quo..........
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New #14
OK.
Upload a fresh nfo file.
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Also upload a screenshot of all power settings.
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New #15
ok.....attached as asked...... let me know if this will suffice.........
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New #16
OK. You might want to see if there are any updates from the Dell software you have. The picture seems to look okay.
Is the battery fully charged while putting to sleep?
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New #17
I'll see if there are any updates from dell....
the laptop is behaving in a funny manner, when on battery or on power the hard disk does not shut down and hence even if the lid is shut the laptop is supposed to hibernate, which it does not do and its on till the time battery discharges completely............ and when its on,power plugged in it will still not hibernate and when I open the lid the screen is off and it will not restart unless the shutdown button is pressed...........
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New #18
well I uploaded the drivers from dell and there was only one thing to be upgraded and it was BIOS upgrade from ver A09 to A11 and its not helped in solving the problem at all...........
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New #19
How long has it been since you had a Clean Reinstall - Factory OEM Windows 7?
If never then you're running on an inherently corrupt factory preinstall that lards sponsored bloatware and useless duplicate utilties onto the OS, throttling it from its native instantaneous state.
I would strongly consider the reinstall, or at least Clean Up Factory Bloatware.
Have you run the Dell Diagnostics lately? I'd try running it now by tapping the F12 key at boot to boot it to run.
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New #20
thnx............ I'll try all that is suggested :)
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