My computer goes BSOD with various messages while playing everquest. It happens about every 10 minutes. I've tried updating drivers and have tested my ram and swapped out the video card to no avail.
I'm attaching a SF Diagnostic log in the hopes that someone can help me
Welcome to SevenForums.1. You need to install all updates including Service Pack 1.Let us know the results and further BSOD-s.
2. BSOD Netio.sys by Antivirus: Norton is a frequent cause of BSOD-s. Uninstall using the Norton Removal Tool and use Microsoft Security Essentials (TO TEST). *Update your network drivers.
3. Reinstall your graphics card drivers. (Latest version is a bit buggy, download the version from this link.)
4. Check for a BIOS update:5. System File Checker.Code:BIOS Version/Date American Megatrends Inc. 2102, 6/17/2010
- Click on the
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
6. Disk Check:
7. Scan for viruses: (With MSE and Malware Bytes Free)
Run this tool and delete anything it finds:
- Anti-rootkit utility TDSSKiller
- Malwarebytes - The Free version
- Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
For information purpose:
Code:Unloaded modules: fffff880`0807c000 fffff880`0809e000 ENG64.SYS fffff880`07e79000 fffff880`0807c000 EX64.SYS fffff880`080ee000 fffff880`0815f000 spsys.sys fffff880`080c6000 fffff880`080d2000 hiber_atapor fffff880`080d2000 fffff880`080db000 hiber_atapi. fffff880`080db000 fffff880`080ee000 hiber_dumpfv fffff880`0809e000 fffff880`080aa000 hiber_atapor fffff880`080aa000 fffff880`080b3000 hiber_atapi. fffff880`080b3000 fffff880`080c6000 hiber_dumpfv fffff880`08054000 fffff880`08076000 ENG64.SYS fffff880`07e51000 fffff880`08054000 EX64.SYS fffff880`0757a000 fffff880`075eb000 spsys.sys fffff880`0141b000 fffff880`01429000 crashdmp.sys fffff880`01429000 fffff880`01435000 dump_ataport fffff880`017f7000 fffff880`01800000 dump_atapi.s fffff880`013eb000 fffff880`013fe000 dump_dumpfve
Thank you Koolkat.
I was able to do everything on your list I believe, except perhaps update the network drivers as I was not sure what you meant. I checked and my wireless router is on the most current driver. I use the onboard ethernet port.
I bsod a few times while running the MSE scan...and again when I fired up everquest (after about 10 minutes). I'm attaching a new file from the SF diagnostic tool.
Thanks and Happy Thanksgiving :)
I need more specific answers.
1. Did SFC scan find any errors?Upload a screenshot of your hard disk using crystal disk info and "summary" tab using Speccy:
2. Did TDS killer find any virus?
3. Malware bytes?
4. BIOS update?
5. Windows update?
6. Uninstalled Norton?
- CrystalDiskInfo - Software - Crystal Dew World
- Speccy - System Information - Free Download
- Screenshots and Files - Upload and Post in Seven Forums
Test your hard drive:
1. Did SFC scan find any errors? - None Found
2. Did TDS killer find any virus? - None Found
3. Malware bytes? - none found
4. BIOS update? - same date on newest driver, I flashed anyway and was able to update onboard lan/audio/chipset drivers also
5. Windows update? - SP1 and any others that came up from the windows update tool
6. Uninstalled Norton? - Yes Uninstalled with their tool and installed MSE.
I launched everquest and it crashed a few times, uploading a new SF diagnostic tool zip....
working on the other items you suggest, will post back soon
Hello Koolkat, let me know what else I can run for you. I have the CrystalDisk and Speccy images uploaded as well as the hard disk test I ran from Western Digital...Attachment 242676
Attachment 242677
Attachment 242678
got it...
Attachment 242680
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