I just started getting problems with screen glitches. I have a HP laptop on which the screen jumps up and down every now and then. Two days ago I got a BSOD and since I don't know how to read the information in the dump I decided to upload it here. Please note that I had some problems with the computer a few years ago, but HP fixed it.
Thanks in advance!
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-V9488-FGM44-2C9T3 Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc= Windows Product ID: 00426-OEM-8992662-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7600.2.00010100.0.0.001 ID: {9D1102BA-A36B-445C-B581-461DF4A984CD}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7600.win7_gdr.100226-1909 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine Microsoft Office Excel 2007 - 100 Genuine Microsoft Office Word 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-6010_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_672A8F41-307-800040 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\HP_Computer\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{9D1102BA-A36B-445C-B581-461DF4A984CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-132238440-1228872028-3439728058</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20101116000000.000000+000</Date></BIOS><HWID>C1BB3607018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65884</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0016-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>9ABC7341167570C</Val><Hash>EmJ7NKyTECvleYUMpKsc24vhskI=</Hash><Pid>79287-902-5665501-62975</Pid><PidType>1</PidType></Product><Product GUID="{91120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>62CC3F5AB3F070E</Val><Hash>Afl+ClMj/Qm98PYLEMVKIDggBxY=</Hash><Pid>81614-903-2656547-62714</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Programlicenstjänstens version: 6.1.7600.16385 Namn: Windows(R) 7, Ultimate edition Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP channel Aktiverings-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f Utökat produkt-ID: 00426-00178-926-600010-02-1033-7600.0000-3332011 Installations-ID: 003372793770596851697612148036656023463042371602548792 URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338 URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339 URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341 URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340 Ofullständig produktnyckel: 2C9T3 Licenstillstånd: Licensierad Återstående antal Windows-omaktiveringar: 3 Betrodd tid: 2012-11-22 18:56:27 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:29:2011 20:09 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAIAAgABAAEAAQACAAAABQABAAEAeqjkDFAeTjR6f+LFFIPUxd6I1psaRBLs6J+2m2pDrltGyg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-MPC FACP HPQOEM SLIC-MPC HPET HPQOEM SLIC-MPC BOOT HPQOEM SLIC-MPC MCFG HPQOEM SLIC-MPC ASF! HPQOEM SLIC-MPC SLIC HPQOEM SLIC-WKS SSDT PmRef CpuPm
I used Eset until a couple of months ago, but my subscription ran out so I'm currently without an Av-program. I know that it's stupid. No real reason why I haven't installed sp1. Do you think that it could have anything to do with the glitches?
Will post my suggestions one by one but first run virus scans.
Recommended antivirus program for Windows 7 based on stability compared to others:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes - The Free version
- Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
- Click on User CP on the top right of this page
- Click on Edit System Spec
- Fill in your computer specs
Run these tools and delete anything they find.
ESET online scanner:
Free up the start-up, nothing except the antivirus is usually needed.
Sorry for the late reply. I've been away for a couple of days, so I didn't get the time to follow your instructions. However, I've now done all the steps that you asked me.
Well, the Malwarebyte found 16 files that were contaminated so I deleted them. Otherwise, no. Haven't been able to use the computer that much the last few days, but there hasn't been any BSOD's today at least. The screen hasn't been flimmering either.
Thanks. :)
Please upload a screenshot of your hard disk using crystal disk info and summary tab with Speccy:
Quote