BSOD Win32k.sys


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD Win32k.sys


    Hi,
    I need some help, please.
    My laptop keep getting BSOD when opening Firefox, Wordpad, and Fonts in Control Panel.
    I am using Windows 7 Ultimate x64 SP1.

    Edit:
    changed system locale back to Japanese -> stop bsod for now
    checked fonts folder with Fix Fonts Folder 2.0 and got dozens of corrupts fonts >.<
    now trying to get some replacement fonts from other computer
    Last edited by thaiha; 22 Nov 2012 at 23:51.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffff900c37579b0, fffff900c3757a00, 2505000f}
    
    Probably caused by : win32k.sys ( win32k!EngFreeMem+21 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffff900c37579b0, The pool entry we were looking for within the page.
    Arg3: fffff900c3757a00, The next pool entry.
    Arg4: 000000002505000f, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80003513100
    GetUlongFromAddress: unable to read from fffff800035131c0
     fffff900c37579b0 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8000340ecae to fffff800032e41c0
    
    STACK_TEXT:  
    fffff880`055c6db8 fffff800`0340ecae : 00000000`00000019 00000000`00000020 fffff900`c37579b0 fffff900`c3757a00 : nt!KeBugCheckEx
    fffff880`055c6dc0 fffff960`000a9405 : fffff880`055c6f20 00000000`00000000 fffff880`64667454 00000000`07c84a44 : nt!ExDeferredFreePool+0x12da
    fffff880`055c6e70 fffff960`000b1e1e : 00000000`07c84a44 fffff880`055c6f20 00000000`00000000 00000000`07c8080b : win32k!EngFreeMem+0x21
    fffff880`055c6ea0 fffff960`000a914b : fffff900`c0c28030 00000000`00000001 00000000`00000001 00000000`00000000 : win32k!bLoadGlyphSet+0x146
    fffff880`055c6ed0 fffff960`000a92ea : fffff900`c0c28030 fffff900`00000001 fffff900`c0c28030 fffff960`0021b374 : win32k!bReloadGlyphSet+0x24b
    fffff880`055c7590 fffff960`000a9242 : 00000000`00000000 fffff900`c0c28030 fffff900`00000001 00001fa0`00d50094 : win32k!ttfdQueryFontTree+0x66
    fffff880`055c75e0 fffff960`000f5f53 : fffff960`000a91e8 fffff900`c01fef20 00000000`00000001 00000000`00000000 : win32k!ttfdSemQueryFontTree+0x5a
    fffff880`055c7620 fffff960`000f5dff : fffff880`055c7730 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!PDEVOBJ::QueryFontTree+0x63
    fffff880`055c76a0 fffff960`000b0036 : fffff900`c008a010 00000000`00000000 00000000`00000002 00000000`00000000 : win32k!PFEOBJ::pfdg+0xa3
    fffff880`055c7700 fffff960`0010a548 : fffff900`c0d53d80 fffff880`055c7990 fffff880`055c7890 fffff880`055c79e0 : win32k!RFONTOBJ::bRealizeFont+0x46
    fffff880`055c7820 fffff960`000db069 : 00000000`10010000 fffff900`00000000 00000d8a`00000000 00000000`00000002 : win32k!RFONTOBJ::bInit+0x548
    fffff880`055c7940 fffff960`000dafff : fffff900`c0081000 fffff880`055c7b60 00000000`322f534f 00000000`00000000 : win32k!ulGetFontData2+0x31
    fffff880`055c79b0 fffff960`000daf11 : 00000000`ffffffff 00000000`ffffffff fffffa80`0549b790 fffff960`0015690e : win32k!ulGetFontData+0x7f
    fffff880`055c7a00 fffff800`032e3453 : 00000000`39010d8a 00000000`00000000 00000000`02faf668 00000000`00000000 : win32k!NtGdiGetFontData+0x8d
    fffff880`055c7a70 000007fe`fe56594a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`02faf648 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fe56594a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!EngFreeMem+21
    fffff960`000a9405 4883c420        add     rsp,20h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  win32k!EngFreeMem+21
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fd6b298
    
    FAILURE_BUCKET_ID:  X64_0x19_20_win32k!EngFreeMem+21
    
    BUCKET_ID:  X64_0x19_20_win32k!EngFreeMem+21
    
    Followup: MachineOwner
    ---------
    n such a situation, it is better to enable Driver Verifier to monitor the drivers.

    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


 

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