BSOD left home with computer on, error 0x000000F4

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  1. Posts : 15
    Windows 7 Professional x64
       #1

    BSOD left home with computer on, error 0x000000F4


    Hi there, I left my computer on while going to work and when I came back discovered that it had gone into the BSOD. Recently I have been getting a "Device driver has stopped working" notification when coming out of sleep. After restarting everything is working and it sometimes takes a few sleep wake cycles before I get the device failure message. I am attaching a picture of the failed driver and the crash dump folder from the diagnostic tool. Any help would be greatly appreciated thank you!
      My Computer


  2. Posts : 25
    win 7 x64
       #2

    So windows rebooted because an essential windows service had crashed. Please test your memory with memtest86 and memtest from hcidesign.com. Please stress-test your system.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Well, first of all you uninstall Acronis Try&Decide and Restore Points Volume Filter Driver (also included in Seagate DiscWizard).
    Code:
    fffff880`02c126a8  fffff880`01d622b2Unable to load image \SystemRoot\system32\DRIVERS\tdrpman.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for tdrpman.sys
    *** ERROR: Module load completed but symbols could not be loaded for tdrpman.sys
     tdrpman+0xbb2b2
    It makes your disc conditions bad.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800823eb30, fffffa800823ee10, fffff800039dd720}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : hardware_disk
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa800823eb30, Terminating object
    Arg3: fffffa800823ee10, Process image file name
    Arg4: fffff800039dd720, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    KERNEL_LOG_FAILING_PROCESS:  <NULL>
    
    PROCESS_OBJECT: fffffa800823eb30
    
    IMAGE_NAME:  hardware_disk
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_RECORD:  fffff88002c12b78 -- (.exr 0xfffff88002c12b78)
    ExceptionAddress: 00000000779b4e8f
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd91d8a8
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefd91d8a8, due to I/O error 00000000c000000e
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000007fefd91d8a8
    
    EXCEPTION_PARAMETER3:  00000000c000000e
    
    IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    EXCEPTION_STR:  0xc0000006_c000000e
    
    FAULTING_IP: 
    +0
    00000000`779b4e8f ??              ???
    
    BUGCHECK_STR:  0xF4_IOERR_c000000e
    
    FOLLOWUP_IP: 
    +0
    000007fe`fd91d8a8 ??              ???
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware_disk
    
    STACK_COMMAND:  kb
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
    
    BUCKET_ID:  X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
    
    Followup: MachineOwner
    ---------
    Will decide the further steps depending on your feedback.
      My Computer


  4. Posts : 15
    Windows 7 Professional x64
    Thread Starter
       #4

    Oh wow fast response thank you! Yea, I bought Acronis two years ago and haven't used it since . It appears the service wasn't set to start but I'm assuming a portion of it runs anyway. I will uninstall Acronis now and test my memory. I also updated my system specs and attached a picture of my installed programs if that helps at all.
      My Computer


  5. Posts : 25
    win 7 x64
       #5

    Strange: With

    Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    I got this result:

    Code:
    Loading Dump File [C:\Users\Johannes\Downloads\SF_24-11-2012\SF_24-11-2012\112312-29047-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols\*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
    Machine Name:
    Kernel base = 0xfffff800`03668000 PsLoadedModuleList = 0xfffff800`038a4e70
    Debug session time: Sat Nov 24 00:05:36.886 2012 (UTC + 1:00)
    System Uptime: 2 days 4:53:13.057
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800823eb30, fffffa800823ee10, fffff800039dd720}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa800823eb30, Terminating object
    Arg3: fffffa800823ee10, Process image file name
    Arg4: fffff800039dd720, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    KERNEL_LOG_FAILING_PROCESS:  <NULL>
    
    PROCESS_OBJECT: fffffa800823eb30
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  ¿ 
    
    BUGCHECK_STR:  0xF4_¿ 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    EXCEPTION_RECORD:  fffff88002c12b78 -- (.exr 0xfffff88002c12b78)
    ExceptionAddress: 00000000779b4e8f
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd91d8a8
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefd91d8a8, due to I/O error 00000000c000000e
    
    LAST_CONTROL_TRANSFER:  from fffff80003a63a52 to fffff800036d8040
    
    STACK_TEXT:  
    fffff880`02c120f8 fffff800`03a63a52 : 00000000`000000f4 00000000`00000003 fffffa80`0823eb30 fffffa80`0823ee10 : nt!KeBugCheckEx
    fffff880`02c12100 fffff800`03a0bff3 : ffffffff`ffffffff fffffa80`095078f0 fffffa80`0823eb30 fffffa80`0823eb30 : nt!PspCatchCriticalBreak+0x92
    fffff880`02c12140 fffff800`03990dcc : ffffffff`ffffffff 00000000`00000001 fffffa80`0823eb30 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17326
    fffff880`02c12190 fffff800`036d7293 : fffffa80`0823eb30 fffff800`c0000006 ffffe3cd`c8cad870 fffffa80`095078f0 : nt!NtTerminateProcess+0x20c
    fffff880`02c12210 fffff800`036d3830 : fffff800`037121cc fffff880`02c12b78 fffff880`02c128e0 fffff880`02c12c20 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`02c123a8 fffff800`037121cc : fffff880`02c12b78 fffff880`02c128e0 fffff880`02c12c20 00000000`02331830 : nt!KiServiceLinkage
    fffff880`02c123b0 fffff800`036d7682 : fffff880`02c12b78 00000000`000119c4 fffff880`02c12c20 00000000`02331308 : nt!KiDispatchException+0x53b
    fffff880`02c12a40 fffff800`036d61fa : 00000000`00000000 00000000`000119c4 00000000`77aa9d01 00000000`779cf638 : nt!KiExceptionDispatch+0xc2
    fffff880`02c12c20 00000000`779b4e8f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`02331250 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779b4e8f
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4____IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4____IMAGE_csrss.exe
    
    Followup: MachineOwner
    ---------
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You need not to test memory right now.

    After uninstalling Acronis, upload a screenshot of CrystalDiscInfo window.
      My Computer


  7. Posts : 15
    Windows 7 Professional x64
    Thread Starter
       #7

    Eh too late, I just finished running one pass without errors through memtest86. If memory is the last resort later on I can do the stress test. Acronis is removed now as well, and here is a screenshot of CrystalDiscInfo. I left the computer on to finish a download should I post a screenshot for the hard drive it was saving to as well?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Now wait and see if the BSOD occurs again or not.
    If it occurs again, let us know with the crash dump.

    IMO you need not to do memtest, but if you feel, you may proceed.
      My Computer


  9. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #9

    I see you have to AV's installed, Avira and Comodo, uninstall one of them and use only one AV at anytime, they can cause BSODs. Get rid of Spybot too, it and w7 don't work well together at all.
      My Computer


  10. Posts : 15
    Windows 7 Professional x64
    Thread Starter
       #10

    I only have Comodo Firewall installed and made sure the antivirus was not included. That shouldn't cause a problem am I right? I disabled the Windows firewall as well.
      My Computer


 
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