BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

Arc said:

At this particular point I am out of idea. I need to ask for more help. Wait a bit .... I think some better opinion will be available.

Okay, thanks for your attention I'm really frustrated here

Britton30 said:

You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US

okay I'll try it. But the BSOD will always come if I'm using my firefox

Arc said:

As a test, remove these two.

• Bluetooth Device (Personal Area Network)
• HUAWEI Mobile Connect - 3G Network Card

Update this two:

• Intel® Wireless WiFi Link Adapter from Intel® Customer Support
• Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC from Realtek

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Use Microsoft Security Essentials.
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Does it change anything?

alright, I'm doing it right now

The system is normal for a day, but when I'm using my firefox the BSOD comes again it says "System_Service_Exception" I think I will uninstall my FF. Does anyone know why this can happened?

A corrupted install, maybe? Run for awhile without it to see what happens. Then reinstall and see...