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Windows 7: BSOD Problem

25 Nov 2012   #1
rick2424

Windows 7 Professional 64 bit
 
 
BSOD Problem

Hello Guys,

I recently build a computer and it is working good but, when my pc goes on sleep mode, the pc shutsdown (BSOD). This only happens when the pc goes on sleep mode. I have downloaded the SF Diagnostic Tool and here are the results, please someone help me. Please see the attachment (rick2424_SF....)


My System SpecsSystem Spec
.
25 Nov 2012   #2
bagavan

Windows 8 Professional x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc40014d70, ffffffffc000009d, 92b4bbe0, fffff880029ae000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36bea )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40014d70, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: 0000000092b4bbe0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880029ae000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d06552 to fffff80002c98fc0

STACK_TEXT:  
fffff880`03763708 fffff800`02d06552 : 00000000`0000007a fffff6fc`40014d70 ffffffff`c000009d 00000000`92b4bbe0 : nt!KeBugCheckEx
fffff880`03763710 fffff800`02cbfcbf : fffffa80`11f85160 fffff880`03763880 fffff800`02ecb540 fffffa80`11f85160 : nt! ?? ::FNODOBFM::`string'+0x36bea
fffff880`037637f0 fffff800`02ca6589 : 00000000`00000000 00000000`00000001 ffffffff`ffffffff 00000000`00000001 : nt!MiIssueHardFault+0x28b
fffff880`037638c0 fffff800`02ccca64 : 00000000`00000001 fffff880`029ae000 fffffa80`0af08000 fffff6fc`40014d48 : nt!MmAccessFault+0x1399
fffff880`03763a20 fffff800`02cccc54 : fffffa80`09c5bb50 00000000`00000001 fffffa80`00000000 fffff800`02cc9a9b : nt!MiInPageSingleKernelStack+0x134
fffff880`03763b30 fffff800`02cccbef : 00000000`00000000 00000000`00000001 fffffa80`06681890 00000000`00000080 : nt!MmInPageKernelStack+0x40
fffff880`03763b90 fffff800`02ccc928 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`06681800 : nt!KiInSwapKernelStacks+0x1f
fffff880`03763bc0 fffff800`02f2fe5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSwapProcessOrStack+0x84
fffff880`03763c00 fffff800`02c89d26 : fffff880`03365180 fffffa80`0670d040 fffff880`0336ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03763c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+36bea
fffff800`02d06552 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+36bea

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+36bea

BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+36bea

Followup: MachineOwner
---------
I found this in system events

Code:
Event[446]:
  Log Name: System
  Source: Disk
  Date: 2012-10-26T06:17:00.404
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JuanRicardo-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.


Try reconnecting the HDD to computer and see if the problem exists

Also run a few tests on HDD

http://www.hdtune.com/

click health tab and post back the results
My System SpecsSystem Spec
25 Nov 2012   #3
rick2424

Windows 7 Professional 64 bit
 
 

Here are the results of my boot drive = SSD
Attachment 243132


Please...what does the results mean?
My System SpecsSystem Spec
.

25 Nov 2012   #4
bagavan

Windows 8 Professional x64
 
 

Quote   Quote: Originally Posted by rick2424 View Post
Here are the results of my boot drive = SSD
Attachment 243132


Please...what does the results mean?
Don`t get scared.

It is common to have few bad sectors on the disk.. If it has many then a replacement might be necessary..

Please give this a try

Check your hard disk for errors
My System SpecsSystem Spec
26 Nov 2012   #5
bagavan

Windows 8 Professional x64
 
 

My System SpecsSystem Spec
26 Nov 2012   #6
rick2424

Windows 7 Professional 64 bit
 
 

ok will check later on the day...to see the results and I will keep you posted.
My System SpecsSystem Spec
26 Nov 2012   #7
rick2424

Windows 7 Professional 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7YYHK-KC3KC-VKHJY
Windows Product Key Hash: tbqugGSePnn2icXX/FHA4VjqTp4=
Windows Product ID: 00371-OEM-9372806-89891
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {03967AE7-7E9F-48C7-AA6D-FFD387314ED3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{03967AE7-7E9F-48C7-AA6D-FFD387314ED3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKHJY</PKey><PID>00371-OEM-9372806-89891</PID><PIDType>8</PIDType><SID>S-1-5-21-3056566329-2071647581-227135968</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20121031000000.000000+000</Date></BIOS><HWID>1C393907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-728-089891-02-1033-7601.0000-3062012
Installation ID: 001034098304592121223761655926442135936456813091588056
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKHJY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/26/2012 7:47:17 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:26:2012 10:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEAln0mUWgR6O10xMK/lsBMZUo60A6WYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  BGRT			ALASKA		A M I
My System SpecsSystem Spec
26 Nov 2012   #8
rick2424

Windows 7 Professional 64 bit
 
 

Here is the results from mga diag report, please tell me if these got resolve.
My System SpecsSystem Spec
26 Nov 2012   #9
rick2424

Windows 7 Professional 64 bit
 
 

How can I solve mines.
My System SpecsSystem Spec
27 Nov 2012   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Key in use here is a COA_SLP Key - which is only valid on machines from a large manufacturer, as backup to the OEM_SLP Key the machine ships with.

You state that you built this machine yourself, and the motherboard appears to be a retail one.

From where did you acquire this copy of Windows 7 and its Key?
My System SpecsSystem Spec
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