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Windows 7: Intermittent BSOD

26 Nov 2012   #1
Craig Campbell

Windows 7 Pro 64 Bit
 
 
Intermittent BSOD

This BSOD is happening to a customer of mine. It happens at any given time not when any particular application is running (that's not already running in the background) up to twice a day so far.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 00000002
BCP3: 00000001
BCP4: 82E792F9
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111212-20560-01.dmp
C:\Users\hadi\AppData\Local\Temp\WER-30560-0.sysdata.xml


My System SpecsSystem Spec
.
26 Nov 2012   #2
Craig Campbell

Windows 7 Pro 64 Bit
 
 
SF Diagnostic Tool Results

Any Help is appreciated :)
My System SpecsSystem Spec
26 Nov 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Do you have any antivirus?

Run these tools and delete anything they may find:
ESET online scanner:Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Free up the start-up, nothing except the antivirus is usually needed.Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:

The BSOD seem to be caused by very old Netgear Neutral Wireless Solution Drivers.

Code:
1: kd> lmvm scmndisp
start    end        module name
8cb9a000 8cba3000   scmndisp T (no symbols)           
    Loaded symbol image file: scmndisp.sys
    Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys
    Image name: scmndisp.sys
    Timestamp:        Wed Jan 17 15:25:59 2007 (45ADEBA7)
    CheckSum:         000124DB
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for an update from here: Driver Reference Table

Install all updates, including Service Pack 1.
My System SpecsSystem Spec
.

27 Nov 2012   #4
Craig Campbell

Windows 7 Pro 64 Bit
 
 

We have malwarebytes on the machine and MS security essentials. I Will run a scan with TDSSKiller and Autoruns. I was leaning towards a driver and never thought of virus or malware. Thank you I will start there :)
My System SpecsSystem Spec
27 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Keep us posted :)
My System SpecsSystem Spec
16 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Were your blue screen issues resolved?
My System SpecsSystem Spec
Reply

 Intermittent BSOD




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