BSOD while scanning microsoft security essentials in safe mode

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  1. Posts : 22
    windows 7 home premium 64 bit
       #1

    BSOD while scanning microsoft security essentials in safe mode


    My computer has been experiencing fairly random crashes with out any BSODs, so i tried running microsoft security essentials full scan. Within 10 minutes or so the computer crashed, with a BSOD. I will upload it and hopefully one of you can help. Thank you,
    Brennan

    This is the minidump file; I also have it attached

    https://skydrive.live.com/redir?resi...Bu_5XfG3cc5PGs

    WhoCrashed said it had something to do with the system cache and I dont know what that means. This is a fairly new build, here are the system specs:
    -----------------
    ASRock z68 Pro3 MOBO
    Intel core-i5 2500 CPU (not the unlocked model) with stock heatsink
    8 gigabytes of HyperX RAM DDR3 PC3 1333
    Seagate barracuda 500 gigabyte HDD

    Diablotek DA series 600 watt PSU
    AMD radeon HD 7770 by SAPPHIRE

    AOC 21 inch monitor
    WNDA3100 USB wireless internet dongle
    -----------------
    Last edited by Brennanathome; 26 Nov 2012 at 23:47. Reason: clarification
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hi again,

    Did you have any BSOD-s after your last post in your other thread?

    STOP 0x00000034: CACHE_MANAGER
    Usual causes: Insufficient physical memory, Indexing, Device driver
    See if disabling index helps: Index - Enable or Disable - Vista Forums

    Upload a screenshot of your hard disk using crystal disk info:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Test your hard drive: Hard Drive Diagnostic Procedure

    Take memtest this way: Run for 8 passes and test each stick in a know good slot for an additional 6 passes.



    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
    Errors are sometimes found after 8 passes.
    Do this test overnight, before going to bed.
      My Computer


  3. Posts : 22
    windows 7 home premium 64 bit
    Thread Starter
       #3

    Here is the crystal hardrive thing screenshot
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Looks okay.

    Thanks.
      My Computer


  5. Posts : 22
    windows 7 home premium 64 bit
    Thread Starter
       #5

    Ok i have tried every test and nothing seems to be wrong, But I have a new problem... the screen keeps freezing up after an hour or so of normal use. I'm not an expert but i might guess its a windows process or service because i can leave it running all day at the login screen, but when i log in it soon freezes up. I dont have any BSODs from this because i can still see my desktop or whatever I have running. When it freezes the mouse wont move but my computer seems to be running with full fans and lights and all. This is a computer that I built myself, and i have done 2 windows clean installs to get rid of the problem but it wont go away? My copy of windows is verified so that shouldn't be the problem. Thank you for helping, and any suggestions help.
    Thanks,
    Brennan
      My Computer


  6. Posts : 22
    windows 7 home premium 64 bit
    Thread Starter
       #6

    I just realized that I didnt use the seven forums "GRAB ALL" program. Would it be any help for me to use that?
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Can you post the summary tab screenshot of speecy:
    Speccy - System Information - Free Download
      My Computer


  8. Posts : 22
    windows 7 home premium 64 bit
    Thread Starter
       #8

    Heres that screenshot:
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    It could be a mouse of keyboard..Have you tried different ones?
      My Computer


  10. Posts : 22
    windows 7 home premium 64 bit
    Thread Starter
       #10

    No i have not... Also, i have not installed microsoft mouse and keyboard. Do you think that would help?
      My Computer


 
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