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Windows 7: Blue Screen, Memory Management :(

27 Nov 2012   #1

Windows 7 Home Premium 64 bits
Blue Screen, Memory Management :(

Hi everyone, I was just looking for any good forum to post my thread :/ I was listening to music and runnin firefox when it sounded very rare and then the Blue Screen appeared .... It hadn't never happened to me, so I wish you could help me with this coz I dont like this shit :l I'll attach the SF diagnostic Tool ZIP, and other stuff, thanks for your help.

------[ Summary ]------

Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Home Premium
OS Service Pack Service Pack 1
Internet Explorer 9.0.8112.16421 (IE 9.0)
DirectX DirectX 11.0
Computer Name PC
User Name Diego
Logon Domain Pc
Date / Time 2012-11-27 / 13:46

CPU Type HexaCore AMD FX-6100, 3600 MHz (18 x 200)
Motherboard Name MSI 990XA-GD55 (MS-7640) (1 PCI, 4 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Gigabit LAN)
Motherboard Chipset AMD 990X, AMD K15
System Memory 8162 MB (DDR3-1333 DDR3 SDRAM)
DIMM3: Corsair Vengeance CMZ8GX3M2A1600C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
DIMM4: Corsair Vengeance CMZ8GX3M2A1600C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
BIOS Type AMI (04/26/2012)
Communication Port Puerto de comunicaciones (COM1)

Video Adapter AMD Radeon HD 6800 Series (1024 MB)
Video Adapter AMD Radeon HD 6800 Series (1024 MB)
Video Adapter AMD Radeon HD 6800 Series (1024 MB)
Video Adapter AMD Radeon HD 6800 Series (1024 MB)
Video Adapter AMD Radeon HD 6800 Series (1024 MB)
Video Adapter AMD Radeon HD 6800 Series (1024 MB)
3D Accelerator AMD Radeon HD 6870 (Barts)
Monitor Acer X193W [19" LCD] (LAT0C1234001)

Audio Adapter ATI Radeon HDMI @ AMD Barts/Blackcomb - High Definition Audio Controller
Audio Adapter Realtek ALC892 @ ATI SB900 - High Definition Audio Controller

IDE Controller Controladora estándar PCI IDE de doble canal
IDE Controller Controladora estándar PCI IDE de doble canal
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive WDC WD5000AAKS-00UU3A0 ATA Device (500 GB, 7200 RPM, SATA-II)
Optical Drive HL-DT-ST DVDRAM_GSA-H60N ATA Device (DVD+R9:10x, DVD-R9:10x, DVD+RW:20x/8x, DVD-RW:20x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

C: (NTFS) 39899 MB (9433 MB free)
D: (NTFS) 426.7 GB (68.1 GB free)
Total Size 465.7 GB (77.3 GB free)

Keyboard Dispositivo de teclado HID
Mouse Mouse PS/2 de Microsoft
Game Controller Controla. Microsoft PC-joystick

Primary IP Address
Primary MAC Address 90-F6-52-15-81-55
Network Adapter Microsoft Virtual WiFi Miniport Adapter
Network Adapter Realtek PCIe GBE Family Controller
Network Adapter TP-LINK 150Mbps Wireless Lite N Adapter (
Network Adapter VMware Virtual Ethernet Adapter for VMnet8 (

Error de blue Screen:

Dump File : 112712-37689-01.dmp
Crash Time : 27/11/2012 13:36:39
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`01666c80
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112712-37689-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275.976

Thanks for your answering and your time, hope you answer soon :)

My System SpecsSystem Spec
28 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


No dump files, please follow: Dump Files - Configure Windows to Create on BSOD

Daemon Tools:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Test the RAM. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
04 Dec 2012   #3

Windows 7 Home Premium 64 bits

Well, Memtest passed and no errors.
I've been using Daemon Tools since 2 years and there never had been a problem with it ... The blue screen hasn't appreared again so I dont know what the **** was that xD, I just want 2 know if there is a posibility of a hardware dmg with those blue screen, I mean, there's any risk with those blue screens or are just 2 check the problem and so9lve it as soon as posible? thanks for everything :)
My System SpecsSystem Spec

04 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

How many passes was memtest taken for?

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Start Menu\Programs\MSI Afterburner	Pc\Diego:Start Menu\Programs\MSI Afterburner	Pc\Diego
Start Menu\Programs\MSI Afterburner\SDK	Pc\Diego:Start Menu\Programs\MSI Afterburner\SDK	Pc\Diego
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

Please uninstall ESET antivirus and use MSE for the timebeing. You may install it back if we know it wasn't contributing in crashes.MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Free up the start-up, nothing except the antivirus is usually needed.

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
  • 1. Click on the
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow
Full tutorial here:

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Do not use CCleaner at the time of troubleshooting here, it can wipe the dump files out.

POst back your results.
My System SpecsSystem Spec
05 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Your have been given very good advice, we see a lot of problems fixed by removing some programs, the most common is Daemon Tools.
It doesn't matter how long you have been using it, you need to remove it, for testing purposes, and run the sptd.sys uninstaller.

After your system is stable, your can re-install it, if your system starts to get un-stable then you will know why.
There is no easy fix, sometimes a combination of things will cause a crash. The only way to narrow down the cause is to start removing the known culprits.
My System SpecsSystem Spec
05 Dec 2012   #6

Windows 7 Home Premium 64 bits

Everyone thanks for answering, I'll uninstall Daemon Tools and uninstall stpd.sys and i'll chek my systwem stabillity for a while, the HDD has an excellent status and everything is okay ... talk to you later guys.!!!
My System SpecsSystem Spec
06 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Good decision, let us know if it's stable.
My System SpecsSystem Spec

 Blue Screen, Memory Management :(

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