BSOD F4 Wininit.exe Driver_Fault


  1. Posts : 220
    Windows 7 Pro x64
       #1

    BSOD F4 Wininit.exe Driver_Fault


    I'm working on a co-workers computer oversea's via remote since I don't have physical access to it. The computer is partially brand new (the monitor was broken in flight). The user hasn't used the computer that often but she says that it shuts down randomly.

    After remoting in I viewed the Event Viewer and the only thing I noticed was several Kernal_Power logs and one BugCheck (F4). I've tried some basic things I can do via remote such as SFC, AV scan, and update. I'm not exactly sure what else to do since it's really difficult not having physical access to the machine. I need to get this computer fixed rather quickly too.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8009257b30, Terminating object
    Arg3: fffffa8009257e10, Process image file name
    Arg4: fffff800031ce460, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    TRIAGER: Could not open triage file : c:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2
    
    PROCESS_OBJECT: fffffa8009257b30
    
    IMAGE_NAME:  wininit.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: wininit
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  wininit.exe
    
    EXCEPTION_CODE: (Win32) 0x5 (5) - Access is denied.
    
    BUGCHECK_STR:  0xF4_5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0425b9c8 fffff800`03256822 : 00000000`000000f4 00000000`00000003 fffffa80`09257b30 fffffa80`09257e10 : nt!KeBugCheckEx
    fffff880`0425b9d0 fffff800`03202e0b : 00000000`00000001 fffffa80`080b6650 fffffa80`09257b30 fffff880`0425bae0 : nt!PspCatchCriticalBreak+0x92
    fffff880`0425ba10 fffff800`03181f04 : 00000000`00000001 00000000`00000001 fffffa80`09257b30 0000007f`00000000 : nt! ?? ::NNGAKEGL::`string'+0x176e6
    fffff880`0425ba60 fffff800`02ece253 : 00000000`00000008 00000000`00000005 fffffa80`080b6650 00000000`00635d98 : nt!NtTerminateProcess+0xf4
    fffff880`0425bae0 00000000`77bb15da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`001ffb98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77bb15da
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_5_IMAGE_wininit.exe
    
    BUCKET_ID:  X64_0xF4_5_IMAGE_wininit.exe
    
    Followup: MachineOwner
    ---------
    Everything is in the attachment.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello bulletng.

    Stop 0xF4 is basically a storage related bugcheck, and you need to do some disc checks.

    1. Update your SSD's Firmware (skip it, if it is not a SSD)
    2. Reseat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Also, uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one. And Scan the system for possible virus infectionWith these two, too.


    Get rid of intel rapid storage, assuming the disc controllers may be the fault.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "Disc Drives" by clicking on the triangle in front of it.
    5. Select one item under it, right click, uninstall.
    6. Continue the process for all items under "Disc Drives"
    7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

    Let us know the results.
      My Computer


  3. Posts : 220
    Windows 7 Pro x64
    Thread Starter
       #3

    Thanks for the quick response Arc. I do not have physical access to the computer but I will attempt to do the procedures that I can do via Remote.

    One curiosity I have is why do you (an other members) suggest to uninstall AVG all the time? Not that I have a problem with uninstalling it, but I've been using this software for so long without any issues.

    I will perform those as soon as I can. Thank you again.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    AVG and McAfee ... there are some happy users, but most of them are unhappy. BSOD, network blockage ets are regular with those, and most of all, they fail to give a real protection. That is why :)
      My Computer


  5. Posts : 220
    Windows 7 Pro x64
    Thread Starter
       #5

    I went ahead and performed most of those steps that I could do via remote.

    Uninstall AVG and install MSE, MBAM and TDSSKiller and ran scans from all of them including Defender which found nothing. I uninstalled Intel Rapid Storage and set SFC /f/r to run the next time I restart. I will let the co-worker know to test out the laptop to see if the problem continues and report back here!

    Thanks again for all your help.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Well done, as a remote assistance :)
      My Computer


  7. Posts : 220
    Windows 7 Pro x64
    Thread Starter
       #7

    It's been a week since then and it appears to be working fine! Thank you
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Good news that the issue is over :)
      My Computer


 

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