Crash Dump File Attached

Hello webgal318.

Your crashes are caused by avast antivirus.

Code:

b4047618  948eb5b9Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x185b9

Description here: Driver Reference Table - aswMonFlt.sys

Code:

abc47a50  8fd65fa8Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x22fa8

Description here: Driver Reference Table - aswSnx.SYS

Code:

abc479d4  900b87bfUnable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x247bf

Description here: Driver Reference Table - aswSP.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Intel graphics driver is also failing.

Code:

8d10f004  90d7a567Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x13b567

Which is very old.

Code:

lmvm igdkmd32
start    end        module name
90c3f000 91148000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Fri Sep 11 22:30:22 2009 (4AAA8226)
    CheckSum:         004A0F02
    ImageSize:        00509000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center.

Get rid of intel rapid storage.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

As antivirus failed, Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Finally, if possible, plan to update the BIOS, but if you even want to do it, ask us for assistance.

Code:

BIOS Version/Date    American Megatrends Inc. 5.43, 9/10/2009

Let us know the results.

Ok, you have done a lot, and confessed what you have not done :) Nice.

First let us know if it crashing anymore or not. Apparently it should not, as Avast was the main reason. But if it crashes again (due to graphics), upload the dumps again.

I also use speccy, very nice and handy. But some geeks like HWiNFO.

Hmm .... avast is still there.

Code:

abc47a50  8fd65fa8Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x22fa8

Code:

abc479d4  900b87bfUnable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x247bf

The latest dump that I am seeing is of 28/11/2012, 9:35 AM. Is it the right one? As per the MSINFO32, avast is not there.

Let me know.

Do some disc checks.

1. Update your SSD's Firmware (skip it, if it is not a SSD)
2. Re-seat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Scan again for virus.

• Malwarebytes : Malwarebytes Anti-Rootkit

Disc Defrag.

• Start > All programs> Accessories> System Tools > Disc Defragment.

Let us know the results. Also, if the MBAM (Pro version I guess) is not the latest version, Upgrade it.

It it does not work, we are to take a different root.