BSOD When Uninstalling a software.


  1. Posts : 30
    Windows 7 Professional x64
       #1

    BSOD When Uninstalling a software.


    Hello ,

    A friend had called me in to check on her computer that froze on the Bios startup screen, so I removed allUSB devices attached, except for those required (Mouse & Keyboard). When I powered on the computer it manage to boot into windows. From there I decided to uninstall any unnecessary software such as toolbars, etc. Yet there was one toolbar that would not uninstall, and eventually caused a BSOD. If anyone could assist me with this issue I would greatly appreciate it.

    Thanks

      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff80002f8263a, 1, 18}
    
    Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+29a )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002f8263a, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: 0000000000000018, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebd100
    GetUlongFromAddress: unable to read from fffff80002ebd1c0
     0000000000000000 Nonpaged pool
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!ObpCreateHandle+29a
    fffff800`02f8263a f0480fba6f1800  lock bts qword ptr [rdi+18h],0
    
    BUGCHECK_STR:  0x1E_c0000005_R
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  SearchSettings
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800336f340 -- (.trap 0xfffff8800336f340)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8006a8e040
    rdx=00000000000f001f rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002f8263a rsp=fffff8800336f4d0 rbp=0000000000000000
     r8=fffff8a01a3c5780  r9=00000000000000e8 r10=0000000000000000
    r11=fffff8a01a3c5730 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac po nc
    nt!ObpCreateHandle+0x29a:
    fffff800`02f8263a f0480fba6f1800  lock bts qword ptr [rdi+18h],0 ds:00000000`00000018=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002cd8a88 to fffff80002c8dfc0
    
    STACK_TEXT:  
    fffff880`0336eab8 fffff800`02cd8a88 : 00000000`0000001e ffffffff`c0000005 fffff800`02f8263a 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0336eac0 fffff800`02c8d642 : fffff880`0336f298 00000000`00000000 fffff880`0336f340 fffffa80`06a8e040 : nt! ?? ::FNODOBFM::`string'+0x487ad
    fffff880`0336f160 fffff800`02c8c1ba : 00000000`00000001 00000000`00000018 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`0336f340 fffff800`02f8263a : fffff880`00000000 fffff880`0336f520 fffffa80`07c4b850 fffff8a0`1a3c5780 : nt!KiPageFault+0x23a
    fffff880`0336f4d0 fffff800`02f73dde : fffffa80`00000000 fffff8a0`1a3c5780 fffff8a0`000f001f 00000000`00000000 : nt!ObpCreateHandle+0x29a
    fffff880`0336f5e0 fffff800`02f6517f : fffffa80`06f433e0 fffff880`0336f9a0 fffffa80`08989d00 00000000`08000000 : nt!ObInsertObjectEx+0xde
    fffff880`0336f830 fffff800`02c8d253 : fffffa80`06a8e040 fffff880`0336fad8 fffff880`0336f8c8 fffffa80`0bcedb80 : nt!NtCreateSection+0x1fe
    fffff880`0336f8b0 fffff800`02c89810 : fffffa80`0850ca9e fffff880`0336fbc0 00000000`00000000 fffffa80`08510250 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0336fab8 fffffa80`0850ca9e : fffff880`0336fbc0 00000000`00000000 fffffa80`08510250 fffffa80`08513750 : nt!KiServiceLinkage
    fffff880`0336fac0 fffff880`0336fbc0 : 00000000`00000000 fffffa80`08510250 fffffa80`08513750 fffffa80`00000002 : 0xfffffa80`0850ca9e
    fffff880`0336fac8 00000000`00000000 : fffffa80`08510250 fffffa80`08513750 fffffa80`00000002 00000000`08000000 : 0xfffff880`0336fbc0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ObpCreateHandle+29a
    fffff800`02f8263a f0480fba6f1800  lock bts qword ptr [rdi+18h],0
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nt!ObpCreateHandle+29a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
    
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a
    
    BUCKET_ID:  X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a
    
    Followup: MachineOwner
    ---------
    Some of your drivers are failing. That is the cause for BSOD

    Please see this

    Driver Verifier - Enable and Disable

    Or you could try a clean install.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Do what bagavan suggested. Also Scan the system for possible virus infection.

      My Computer


  4. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #4

    Appreciate the update guys. I will look into it and then get back to you guys.
      My Computer


  5. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #5

    So a friend of mine looked into the issue and the problem was the Video Card which he replaced, and as you guys had mentioned it is best to do a clean install. Appreciate the help guys. Once again thanks.
      My Computer


 

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