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Windows 7: BSOD happens randomly mostly getting 0x0000003b

30 Nov 2012   #1

Windows 7 64 bit
BSOD happens randomly mostly getting 0x0000003b

About 8 months ago I updated my graphics card because my old one had died on me. I also installed more RAM into my computer. Soon after I started getting BSOD when I would play starcraft. It didn't happen often so I thought it was a one time thing.

Over the past month or so the problem has become increasingly worse. Now I get the BSOD all the time. From playing games to just having the computer idle. I will get numerous stop codes. The most frequent one is 0x0000003b. I have a feeling it is my video card drivers but I have the most up to date ones so I don't see how to fix this issue.

I have ruled out a possible virus for the simple fact I wiped my hard drive and re-installed windows 7.

Another big issue I am having is all of my web browsers will instantly crash as soon as they open. Both firefox and internet explorer have done this. I have not yet had this issue with chrome. This problem doesn't happen all the time but when it decides to act up I can't even access the internet.

Any help will be much appreciated.

My System SpecsSystem Spec
30 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to Seven Forums.

Please test the RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
01 Dec 2012   #3

Windows 7 64 bit

Turns out one of my RAM cards was not compatible with the other two. Thank you so much for the help!
My System SpecsSystem Spec

01 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Thanks for letting us know.

Mark the thread as solved. Post back if you have any questions.
My System SpecsSystem Spec

 BSOD happens randomly mostly getting 0x0000003b

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