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Windows 7: flash causes BSOD

30 Nov 2012   #1

Windows 7 Home Premium 64bit
flash causes BSOD

I need some urgent help with BSOD
I'v been trying to view an online stream site which uses flash but usually within 1-5 minutes my computer crashes.
it does the same with both firefox and chrome and my computer crashes only when I use flash so Im sure that is the root of the problem.
I tried to solve the problem myself reinstalling flash and trying to disable hardware acceleration (which I was unable to uncheck) but none of it worked and I only ended up crashing my computer many times trying.
I need help
crash info dmp. files etc attached.

My System SpecsSystem Spec
30 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Lots of 1A _ Memory Management errors.

Test the RAM. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.

Test your hard drive:Upload a screenshot of your hard disk using crystal disk info:Run Disk Check on your hard disk for file system errors and bad sectors on it:
The .nfo files are corrupted:

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
01 Dec 2012   #3

Windows 7 Home Premium 64bit

alright thanks for the tool btw.
I ran the test for like over 9 hours while I was off the computer and this is the error message I got:

Could you please advise and confirm if this is the first memory slot that is corrupt?
I would take it out and test my computer then.
also my computer is only 1 month old with 1 year warranty and its much easier to send only one memory strand instead of the whole computer overseas to usa where the computer was ordered from.
My System SpecsSystem Spec

01 Dec 2012   #4

Windows 10 Pro/ Windows 10 Pro Insider

You can't tell which memory slot it is. Test 1 stick at a time, in each slot. If you find a stick that passes, run it in each memory slot. What you are doing is testing the ram and the dimm slots to find out which is bad. If you RMA the ram, RMA all sticks. You want a kit that all sticks have been tested to work together. When you run the test, you can stop whenever it shows an error. No sense in continuing to run the test as the ram stick has failed. Here is the tutorial on testing. Start at part 3. RAM - Test with Memtest86+

Please download and install CPUz and post screenshots of the memory tab and the SPD tab.
My System SpecsSystem Spec
02 Dec 2012   #5

Windows 7 Home Premium 64bit

Here's the two screenshots if there is need for those.
apparently there hasn't been any crashes for a while now while I'v been doing the stuff whatever easily caused those, so I will diagnose the rams one by one only if it crashes ever again randomly, if it doesn't, then I dont really see any problem.
I will post in this thread with results if I do the ram check thing (and if I manage to solve the issue)
My System SpecsSystem Spec
02 Dec 2012   #6

Windows 10 Pro/ Windows 10 Pro Insider

That's no problem, but with over 350,000 errors on your last test, I'm sure you will be back. And it will be sooner rather than later. Thanks for the screenshots.
My System SpecsSystem Spec

 flash causes BSOD

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