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Windows 7: Regular BSOD, freezes and auto-resets.

01 Dec 2012   #1
Theme Park

Windows 7 Home Premium 64bit
Regular BSOD, freezes and auto-resets.

Hey everyone.

I've had regular BSOD, freezes and auto-resets on my computer for several months.
It's been happening randomly after start up, when watching videos and playing video games. I thought it was my video card but i have changed it with another one and the problem still persists [whilst the old graphics card still works on another rig].

Some of the BSOD error codes are:
0x000000C4 A device driver attempting to corrupt the system has been caught. The faulty driver currently on the kernel stack must be replaced with a working version
0X0000003B System service exception

I have successfully ran a CHKDSK, scanned my computer, system restored, removed many programs, ran video card test and memtest but the problems have still persisted.

I am happy to post anything else you may request, thanks.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TJ7XB-TJDFR-FH7M4
Windows Product Key Hash: 5h3UGXitdLLj7zlPxFkxGE3EpIQ=
Windows Product ID: 00359-OEM-8703111-17794
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EAFFBBD5-53B3-46E1-A4D0-2D50BB97DEA1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EAFFBBD5-53B3-46E1-A4D0-2D50BB97DEA1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FH7M4</PKey><PID>00359-OEM-8703111-17794</PID><PIDType>3</PIDType><SID>S-1-5-21-1480136850-97980244-2153514704</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2002 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100318000000.000000+000</Date></BIOS><HWID>0B273807018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>21046D49DB39D04</Val><Hash>/P5XOTdXyX+jSwfvD54YJqZlKN8=</Hash><Pid>73931-642-2989446-57795</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-117794-02-2057-7600.0000-3542011
Installation ID: 020336749886330542071734708990938403751405653374152492
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: FH7M4
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 01/12/2012 11:30:32

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:22:2012 16:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 031810 APIC1547
FACP 031810 FACP1547
OEMB 031810 OEMB1547

My System SpecsSystem Spec
01 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Welcome aboard.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
01 Dec 2012   #3
Theme Park

Windows 7 Home Premium 64bit

SF Diagnostic attached.

Cheers for the help.
My System SpecsSystem Spec

01 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Well, it is caused by the AVG antivirus.
fffff880`09e222a8  fffff880`08729d63Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
Description here: Driver Reference Table - avgidsdrivera.sys

Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Update your network drivers.
For some safety needs, as the AV failed, Scan the system for possible virus infection.
Do some disc checks, too.
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
01 Dec 2012   #5
Theme Park

Windows 7 Home Premium 64bit

Cheers for the instructions.

I uninstalled AVG and installed MSE where i ran a full scan. I then updated the Realtek and Wireless drivers.

However my computer froze after startup earlier and has also locked up whilst i was watching a youtube video later that day.

Any help? Thanks.
My System SpecsSystem Spec
01 Dec 2012   #6
Theme Park

Windows 7 Home Premium 64bit

My System SpecsSystem Spec
01 Dec 2012   #7
Theme Park

Windows 7 Home Premium 64bit

I've attached the DMP files. I've analysed them myself and "ntkrnlmp.exe", "nvlddmkm.sys" and "memory_corruption" are the three different probable causes for the BSODs. "avgidsfiltera.sys" was also there but i have now removed AVG and replaced it with MSE.

Any help please? Cheers.
My System SpecsSystem Spec
01 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

No more crash reports after the last one.

The version of the display driver is sometimes problematic.
lmvm nvlddmkm
start             end                 module name
fffff880`13038000 fffff880`13d2c000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 23:51:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which browser do you use? You may need to disable hardware acceleration for your browser.
My System SpecsSystem Spec

 Regular BSOD, freezes and auto-resets.

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