Hi, I have been having random BSOD problems for a while now, mainly seems to be when gaming.
When a dump file is created ntoskrnl.exe seems to come up a lot. Gpu and cpu temps all seem fine 70/54-60 approx.
I hope from the mini dump file someone point out to me any potential reasons for these BSOD.
If any other information needed please ask.
Thanks in advance.
Welcome
You're having a 124 bug check, go through Stop 0x124 - what it means and what to try step by step. It may help you with your issue.
Other dump file shows ntfs errors which can be caused due to antivirus program. Uninstall Avast! and use MSE during your time of troubleshootingCode:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa800a4d68f8, 0, 0} Probably caused by : GenuineIntel Followup: MachineOwner --------- 4: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa800a4d68f8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`0335b6f0 fffff800`0310eca9 : fffffa80`0a4d68d0 fffffa80`09e12b50 fffff8a0`00000005 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c fffff880`0335bc10 fffff800`02fef557 : fffffa80`0a4d68d0 fffff800`030692d8 fffffa80`09e12b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`0335bc40 fffff800`02f56935 : fffff800`030caae0 00000000`00000001 fffffa80`0a6969e0 fffffa80`09e12b50 : nt!WheapProcessWorkQueueItem+0x57 fffff880`0335bc80 fffff800`02ed5641 : fffff880`010cee00 fffff800`02f56910 fffffa80`09e12b00 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`0335bcb0 fffff800`03162e5a : 00000000`00000000 fffffa80`09e12b50 00000000`00000080 fffffa80`09d765f0 : nt!ExpWorkerThread+0x111 fffff880`0335bd40 fffff800`02ebcd26 : fffff880`0316a180 fffffa80`09e12b50 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`0335bd80 00000000`00000000 : fffff880`0335c000 fffff880`03356000 fffff880`04350740 00000000`00000000 : nt!KiStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV Followup: MachineOwner --------- 4: kd> !sysinfo cpuspeed sysinfo: could not find necessary interfaces. sysinfo: note that mssmbios.sys must be loaded (XPSP2+). 4: kd> !errrec fffffa800a4d68f8 =============================================================================== Common Platform Error Record @ fffffa800a4d68f8 ------------------------------------------------------------------------------- Record Id : 01cdd00066c56ba3 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 12/1/2012 20:14:04 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ fffffa800a4d6978 Section @ fffffa800a4d6a50 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Micro-Architectural Error Flags : 0x00 CPU Version : 0x00000000000106a5 Processor ID : 0x0000000000000004 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ fffffa800a4d69c0 Section @ fffffa800a4d6b10 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : a5 06 01 00 00 08 10 04 - bd e3 98 00 ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ fffffa800a4d6b10 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ fffffa800a4d6a08 Section @ fffffa800a4d6b90 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : Internal timer (Proc 4 Bank 5) Status : 0xbe00000000800400 Address : 0x000007feed5d8e7f Misc. : 0x0000000000000000
Recommended antivirus program for Windows 7 based on stability compared to others:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Microsoft Security Essentials Download | Free Spyware Protection
- Malwarebytes - The Free version
- Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
- Click on the
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Hope this helps for now
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