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Windows 7: windows crash suddenly

28 Sep 2009   #1
sid1389

windows 7
 
 
windows crash suddenly

hii there...
i have a serious problem with windows 7.it suddenly crashes and a striped screen appears and i have to restart my laptop.it happens when im using it when charging...what am i supposed to do....???my processor is amd turion 2ghz,graphic card is 256 mb 3200....


My System SpecsSystem Spec
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28 Sep 2009   #2
Tews

64-bit Windows 8.1 Pro
 
 

Please type event viewer in the search box .. open the application section and see if there are any critical errors listed... please post them if there are..

Right off the bat I would say that there is a video problem here somewhere.. Does this only happen while charging?
My System SpecsSystem Spec
28 Sep 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sid1389 View Post
hii there...
i have a serious problem with windows 7.it suddenly crashes and a striped screen appears and i have to restart my laptop.it happens when im using it when charging...what am i supposed to do....???my processor is amd turion 2ghz,graphic card is 256 mb 3200....
sid

hi and welcome ot sevenforums

cna you go into c:\wondows\minidump and see if there is a dump file (*.dmp) there. if there is can you zip it and upload it to us using the attachment icon (shaped like a paperclip) in the reply form

thanks

ken
My System SpecsSystem Spec
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28 Sep 2009   #4
sid1389

windows 7
 
 

im sorry i dont find any minidump file in c:/windows,the problem occurs only when im charging it...
My System SpecsSystem Spec
28 Sep 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sid1389 View Post
im sorry i dont find any minidump file in c:/windows,the problem occurs only when im charging it...
no problem. did youy check event viewer like Tews suggested?
My System SpecsSystem Spec
28 Sep 2009   #6
sid1389

windows 7
 
 

yeah i did...no critical events listed overthere toooo
My System SpecsSystem Spec
28 Sep 2009   #7
zigzag3143

Win 8 Release candidate 8400
 
 

video driver, heat?
My System SpecsSystem Spec
28 Sep 2009   #8
sid1389

windows 7
 
 

i feel its aproblem related to my battery or the graphic card or some thing...
the drivers are any way uptadated.....
heat is not the problem...
i dint face any of these problems when i was using vista....
but i dont wanna go back to vista cos 7 is really good.....
My System SpecsSystem Spec
28 Sep 2009   #9
sid1389

windows 7
 
 

moreover i run it in safe mode with charging... then there is no problem....
My System SpecsSystem Spec
28 Sep 2009   #10
Tews

64-bit Windows 8.1 Pro
 
 

Well, I think at this point there are only two things left to do... do a clean install and see if the problem persists... consider replacing the battery ...
My System SpecsSystem Spec
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 windows crash suddenly




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