BSOD randomly on the computer.


  1. Posts : 2
    Windows 7 Home Prenium 64bit
       #1

    BSOD randomly on the computer.


    Here is the information:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 00000000000000DC
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002D05405
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\120212-151289-01.dmp
    C:\Users\Zane.User-PC\AppData\Local\Temp\WER-185812-0.sysdata.xml

    I edited it, and I attached all of the dmp files. As you will see, the problems been going on for awhile. The last two or the most recent ones though.
    Last edited by zaneo777; 02 Dec 2012 at 12:30.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello zaneo777.

    Something is blocking the network, but from the data you have provided it is difficult to decide anything precisely.

    Scan the system for possible virus infection.


    upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    And, next time, post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. Posts : 2
    Windows 7 Home Prenium 64bit
    Thread Starter
       #3

    Thanks, and I just got it redone following the instructions.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    In almost all the dumps, there are some evidences of malware.

    Scan the system for possible virus infection.


    I cannot say anything against Norton Internet Security with certainty here, but it is a suggestion, do it at least as a test. Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download and install those, and then run full system scans with both of them, one by one.

    Also, the network driver is kinda old here.
    Code:
    Name    [00000007] Realtek PCIe GBE Family Controller
    Driver    c:\windows\system32\drivers\rt64win7.sys (7.46.610.2011, 526.60 KB (539,240 bytes), 6/10/2011 6:34 AM)
    update the network driver.
    First, download the network card driver from manufactuer's website, Realtek.
    Then reinstall the driver:

    1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
    2. Double click to expand "Network adaptors".
    3. Right click your network card and click Uninstall.
    4. Check "Delete driver software for this device" check box, click OK.
    5. Restart the computer
    6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

    Let us know the results.
      My Computer


 

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