BSOD every time I open a Torrent client

Viv · 02 Dec 2012

Hey guys.
I want help with the problem regarding getting BSOD every time I open a Torrent client.
The computer is working fine otherwise, but whenever I open utorrent etc., I get the BSOD.

0x0000007E
(0xFFFFFFFFC0000005, 0xFFFFF80033F5DD3, 0XFFFFF8800888B618, 0XFFFFF8800888AE70)

I am new with technical terms and all so please bear with my ignorance.

Thanks!

koolkat77 · 02 Dec 2012

Welcome to SevenForums!

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

koolkat77 · 03 Dec 2012

Get the latest version/drivers for "VirtualBox network driver"

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800033f7dd3, fffff8800888b618, fffff8800888ae70}

*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
Probably caused by : VBoxNetFlt.sys ( VBoxNetFlt+3aca )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800033f7dd3, The address that the exception occurred at
Arg3: fffff8800888b618, Exception Record Address
Arg4: fffff8800888ae70, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExFreePoolWithTag+43
fffff800`033f7dd3 418b45f0        mov     eax,dword ptr [r13-10h]

EXCEPTION_RECORD:  fffff8800888b618 -- (.exr 0xfffff8800888b618)
ExceptionAddress: fffff800033f7dd3 (nt!ExFreePoolWithTag+0x0000000000000043)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000006c55
Attempt to read from address 0000000000006c55

CONTEXT:  fffff8800888ae70 -- (.cxr 0xfffff8800888ae70)
rax=0000000000000000 rbx=fffffa800718a880 rcx=0000000000006c65
rdx=0000000000000000 rsi=fffffa800718fe70 rdi=0000000000006c65
rip=fffff800033f7dd3 rsp=fffff8800888b850 rbp=fffffa800718fe70
 r8=0000000000000000  r9=0000000000000000 r10=fffffa80082e8020
r11=0000000000000002 r12=fffffa80082e80b0 r13=0000000000006c65
r14=0000000000000000 r15=fffffa800440de20
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!ExFreePoolWithTag+0x43:
fffff800`033f7dd3 418b45f0        mov     eax,dword ptr [r13-10h] ds:002b:00000000`00006c55=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000006c55

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fb100
GetUlongFromAddress: unable to read from fffff800034fb1c0
 0000000000006c55 Nonpaged pool

FOLLOWUP_IP: 
VBoxNetFlt+3aca
fffff880`02e1daca ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff880016d8845 to fffff800033f7dd3

STACK_TEXT:  
fffff880`0888b850 fffff880`016d8845 : fffffa80`082e80b0 00000000`00000001 00000000`00000000 00000000`00006c65 : nt!ExFreePoolWithTag+0x43
fffff880`0888b900 fffff880`02e1daca : fffffa80`0718fe70 fffffa80`0718fe70 fffffa80`082e80b0 fffffa80`055801a0 : ndis!NdisFreeMemory+0x15
fffff880`0888b930 fffffa80`0718fe70 : fffffa80`0718fe70 fffffa80`082e80b0 fffffa80`055801a0 fffffa80`0440de20 : VBoxNetFlt+0x3aca
fffff880`0888b938 fffffa80`0718fe70 : fffffa80`082e80b0 fffffa80`055801a0 fffffa80`0440de20 fffffa80`055801a0 : 0xfffffa80`0718fe70
fffff880`0888b940 fffffa80`082e80b0 : fffffa80`055801a0 fffffa80`0440de20 fffffa80`055801a0 00000000`00000000 : 0xfffffa80`0718fe70
fffff880`0888b948 fffffa80`055801a0 : fffffa80`0440de20 fffffa80`055801a0 00000000`00000000 fffff880`0179264e : 0xfffffa80`082e80b0
fffff880`0888b950 fffffa80`0440de20 : fffffa80`055801a0 00000000`00000000 fffff880`0179264e fffffa80`0440de00 : 0xfffffa80`055801a0
fffff880`0888b958 fffffa80`055801a0 : 00000000`00000000 fffff880`0179264e fffffa80`0440de00 fffffa80`0718fe70 : 0xfffffa80`0440de20
fffff880`0888b960 00000000`00000000 : fffff880`0179264e fffffa80`0440de00 fffffa80`0718fe70 fffffa80`0718a130 : 0xfffffa80`055801a0


SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  VBoxNetFlt+3aca

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VBoxNetFlt

IMAGE_NAME:  VBoxNetFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e89c9b1

STACK_COMMAND:  .cxr 0xfffff8800888ae70 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_VBoxNetFlt+3aca

BUCKET_ID:  X64_0x7E_VBoxNetFlt+3aca

Followup: MachineOwner
---------

2: kd> lmvm VBoxNetFlt
start             end                 module name
fffff880`02e1a000 fffff880`02e48000   VBoxNetFlt T (no symbols)           
    Loaded symbol image file: VBoxNetFlt.sys
    Image path: \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys
    Image name: VBoxNetFlt.sys
    Timestamp:        Mon Oct 03 20:41:53 2011 (4E89C9B1)
    CheckSum:         00029573
    ImageSize:        0002E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
........................................................................................
fffff880`0888ad18  fffff800`033f7daf nt!ExFreePoolWithTag+0x1f
fffff880`0888ad20  fffff880`0446574aUnable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x1e74a
fffff880`0888ad28  fffff800`0324d000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`0888ad30  fffff800`034df16c nt!BBTBuffer <PERF> (nt+0x29216c)
fffff880`0888ad38  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad40  fffff880`01736ccc ndis!__PchSym_+0xdbc
fffff880`0888ad48  fffff880`02e1a000 VBoxNetFlt
fffff880`0888ad50  fffff880`02e40384 VBoxNetFlt+0x26384
fffff880`0888ad58  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad60  fffff880`0173eeb0 ndis!__PchSym_ <PERF> (ndis+0x6feb0)
fffff880`0888ad68  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad70  fffff880`0173eea4 ndis!__PchSym_ <PERF> (ndis+0x6fea4)
fffff880`0888ad78  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888ad80  fffff880`0173e82c ndis!__PchSym_ <PERF> (ndis+0x6f82c)
fffff880`0888ad88  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888ad90  fffff880`02771510 nwifi!__PchSym_ <PERF> (nwifi+0x41510)
fffff880`0888ad98  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888ada0  fffff880`027712ac nwifi!__PchSym_ <PERF> (nwifi+0x412ac)
fffff880`0888ada8  fffff880`02730000 nwifi!WPP_SF_ <PERF> (nwifi+0x0)
fffff880`0888adb0  fffff880`027714b0 nwifi!__PchSym_ <PERF> (nwifi+0x414b0)
fffff880`0888adb8  fffff880`015e0000 vwififlt!WPP_SF_ <PERF> (vwififlt+0x0)
fffff880`0888adc0  fffff880`015ee24c vwififlt!__PchSym_ <PERF> (vwififlt+0xe24c)
fffff880`0888adc8  fffff880`016cf000 ndis!IsPM62Supported <PERF> (ndis+0x0)
fffff880`0888add0  fffff880`0173e820 ndis!__PchSym_ <PERF> (ndis+0x6f820)
fffff880`0888add8  fffff880`04447000 bcmwl664
fffff880`0888ade0  fffff880`046e5cb4 bcmwl664+0x29ecb4
fffff880`0888ac48  fffff880`0148b1b6Unable to load image \SystemRoot\system32\DRIVERS\hssdrv6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
 hssdrv6+0x21b6
2: kd> lmvm hssdrv6
start             end                 module name
fffff880`01489000 fffff880`0149e000   hssdrv6  T (no symbols)           
    Loaded symbol image file: hssdrv6.sys
    Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
    Image name: hssdrv6.sys
    Timestamp:        Tue May 15 05:06:22 2012 (4FB18FEE)
    CheckSum:         0000FBA4
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm bcmwl664
start             end                 module name
fffff880`04447000 fffff880`046ef000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Wed Jul 08 06:45:04 2009 (4A53EC10)
    CheckSum:         002B2F3D
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card Drivers: Driver Reference Table

Update Hotspot Shield Routing Driver (Possible BSOD cause seen in mid-2012): Driver Reference Table
Let us know the results

Viv · 03 Dec 2012

Thanks for reply.

I am trying to figure out how and from where to update those drivers you mentioned.

Uninstalled Hotspot Shield as I don't use it.
I can also uninstall VirtualBox if that would be of any help?

I have attached msinfo32 file with the reply.

koolkat77 · 03 Dec 2012

Yes you should. See if that helps.

What antivirus do you use?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Free up the start-up, nothing except the antivirus is usually needed.

Viv · 03 Dec 2012

I couldn't find how to update Virtualbox driver, but I downloaded the software again apparently and installed it.
And lo, Torrent is working all fine.

I am using Quick Heal AntiVirus and have Malwarebytes as well.

I think the actual problem is solved but I will go ahead and perform those checks you just mentioned.

koolkat77 · 03 Dec 2012

Good to hear, best of luck :)