Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD General crashes

03 Dec 2012   #1

Windows 7, professional 64bit
BSOD General crashes

I have had it three or four times and I cannot find a source for the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP2: FFFFF8800FA15C11
BCP3: FFFFF880037CB4B8
BCP4: FFFFF880037CAD10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:


My System SpecsSystem Spec
03 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Uninstall Avast! and spybot, replace with MSE and MBAM while troubleshooting
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:

Free up the start-up, nothing except the antivirus is usually needed.

Upload a screenshot of your hard disk using crystal disk info:Make a hard drive test from the hard drive manufacturers website:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
04 Dec 2012   #3

Windows 7, professional 64bit

All right, I'll try to get it done by this sunday. Thanks for the help.
My System SpecsSystem Spec

04 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Update the thread when you're ready, good luck :)
My System SpecsSystem Spec
17 Dec 2012   #5

Windows 7, professional 64bit

All right I did everything in your instructions except the RAM testing; I unzipped and ran the program to install the program to a Thumb Drive then reset the computer a few times each time the program failed to run, tried setting the boot order to use the thumb drive as my primary and it would not start the program. Here are the Hdd screen shots and a BlueScreenView text file for the multiple fails.

Kingston is my Windows drive the 2nd drive is my game/media drive.
My System SpecsSystem Spec
17 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

I need the files from

Is the firmware of the SSD up-to-date?
Did you test the hard drive? how old is it?
My System SpecsSystem Spec
17 Dec 2012   #7

Windows 7, professional 64bit

I just updated the firmware this morning and I installed the hard drive back in September.

I was not aware you could update the firmware on SSD drives that might fix the issues but better safe than sorry.
My System SpecsSystem Spec
17 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
I think you should test your RAM now.

How many sticks of RAM do you have? Test them individually as mentioned in my first post.
My System SpecsSystem Spec
17 Dec 2012   #9

Windows 7, professional 64bit

4x4gig sticks, I updated my spec in my profile to match my new rig.

I'll try to use the ram testing program again.
My System SpecsSystem Spec
17 Dec 2012   #10

Windows 7, professional 64bit

Okay I am running the RAM test now. 30% of pass one on stick one of four.
My System SpecsSystem Spec

 BSOD General crashes

Thread Tools

Similar help and support threads
Thread Forum
BSOD (During general browsing, file explorer, general use)
Hello I have received a BSOD numerous times. The first series of blue screens would happen almost on a daily basis. I resolved that frequent occurrence by changing the SATA cable on my SSD. I experienced one BSOD today, after being free of them for a month. I do not know if this BSOD is related to...
BSOD Help and Support
Random windows crashes - just posted long thread in General about it!
Although this code below shows Windows is not activated, I could swear it was so I checked and it says it wasn't so I have now activated it. Please review my post in the General section of the forum which outlines what I have tried so far. Link here:...
Windows Updates & Activation
BSOD with general use of PC at 8+GBs of RAM
Hello. Last year I was suffering consistent BSODs for well over a year and a half playing multiple games such as FFXIV and Dota 2. Upon removing one my 4GB RAM sticks (setup was 2x 4GB Kingston HyperX DDR3 Genesis sticks), my computer was in perfect condition; I could run games at maximum graphics...
BSOD Help and Support
BSOD while idle and general crashes
I have a fairly new computer and for awile everything was fine. However in the last month or so I have gotten a few BSODs on my computer as well as a couple crashes. I have no idea what the cause would be and I would like some help.
BSOD Help and Support
Some general BSOD.
Log Name: System Source: Disk Date: 1/23/2011 9:48:19 PM Event ID: 11 Task Category: None Level: Error Keywords: Classic User: N/A Computer: MHz-PC Description:
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:36.
Twitter Facebook Google+