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Windows 7: Windows Error Reporting: Blue Screen.... but... there wasn't any, help

05 Dec 2012   #1

Windows 7 Home Premium x64
Windows Error Reporting: Blue Screen.... but... there wasn't any, help


I'm getting desperate, so please, help me if you can!

In the Windows Log, I find Windows Error Reports saying that I'm getting Blue Screens. Almost daily. They aren't marked red, though, only white like usual information. Also: I do not experience any Blue Screens! The appear in the Windows Error Report during times I do the most random stuff.

Error Code 1001 by the way

Is this dangerous, can this damage my PC? What's up!?


My System SpecsSystem Spec
06 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It is caused by XBox USB wireless controller. BSOD issues in Win7 with 2009 driver (found in mid-2012)
fffff880`037c3f68  fffff880`00f037a7*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
And, it is obviously the 2009 version.
lmvm xusb21
start             end                 module name
fffff880`0ba0e000 fffff880`0ba20100   xusb21   T (no symbols)           
    Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
    CheckSum:         0001398B
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Software Downloads | Microsoft Hardware.

Also, you need to get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
The lot of USBPORT.sys issues might be XBOX related, but be cautious ... take same measures for those, too.

For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Uninstall the following programs .... they all are potential BSOD causers.
  • Catalyst control center.
  • Daemon Tools Lite
  • MSI AfterBurn
Let us know the results.
My System SpecsSystem Spec

 Windows Error Reporting: Blue Screen.... but... there wasn't any, help

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