Bsod - driver_power_state_error


  1. PSD
    Posts : 3
    64bit Home
       #1

    Bsod - driver_power_state_error


    Hi guys,

    This is now happening a few times a day - if the PC is shut or left for a while - it is very annoying. Any advice is greatly appreciated.

    I have run the Seven Forums Diagnostic tool and uploaded the zip file for analysis.

    Thank you very much

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8007DB8060
    BCP3: FFFFF80000B9C3D8
    BCP4: FFFFFA800E35A010
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\120612-16707-01.dmp
    C:\Users\Paul\AppData\Local\Temp\WER-39561-0.sysdata.xml
    Last edited by PSD; 06 Dec 2012 at 13:49.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    PROBLEMATIC SOFTWARE:

    Code:
    Start Menu\Programs\Ad-Aware Antivirus    Public:Start Menu\Programs\Ad-Aware Antivirus    Public
    Start Menu\Programs\McAfee Family Protection    Public:Start Menu\Programs\McAfee Family Protection    Public
    Please uninstall the above with Revo uninstaller Free in Advanced mode.

    McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

    MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    The following drivers need to be updated:

    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

    If its wireless, match your device from here:

    If its not a wireless, match your device from here:

    Code:
    kd> !irp fffffa800e530c60
    Irp is active with 5 stacks 3 is current (= 0xfffffa800e530dc0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa8007e8a050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     \Driver\athr
                Args: 00014400 00000000 00000004 00000002
     [ 16, 2]   0 e1 fffffa8007e220f0 00000000 fffff8000351d200-fffffa800cf4d2c0 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cf4d2c0    
    
                Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm athrx
    start             end                 module name
    fffff880`0bcde000 fffff880`0bf28000   athrx    T (no symbols)           
        Loaded symbol image file: athrx.sys
        Image path: \SystemRoot\system32\DRIVERS\athrx.sys
        Image name: athrx.sys
        Timestamp:        Fri Oct 29 06:29:03 2010 (4CCA154F)
        CheckSum:         00247E02
        ImageSize:        0024A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    kd> lmvm igdkmd64
    start             end                 module name
    fffff880`0ae30000 fffff880`0b9da100   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jun 11 00:16:00 2011 (4DF25F60)
        CheckSum:         00BB2563
        ImageSize:        00BAA100
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Go to this link and check the system for the latest updates and install them.


    Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.

    • 1. Click on the
      2. Type CMD on Search
      3. Left click and Run as Administrator
      4. Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:


    Free up the start-up, nothing except the antivirus is usually needed.


    Post back your results and we'll do more troubleshooting if needed.
      My Computer


  3. PSD
    Posts : 3
    64bit Home
    Thread Starter
       #3

    Thank you so much for the response. I will go through this and see what happens.

    Cheers
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Keep us posted either way :)
      My Computer


  5. PSD
    Posts : 3
    64bit Home
    Thread Starter
       #5

    Hi Koolkat,

    OK, I have been through all this, and so far everything has been stable. No crashes today.

    I could pretty much get a BSOD at any time after closing and opening the lid of the laptop. This stopped as soon as I de-installed and re-installed the new version of the atheros wireless driver. I continued with the other steps though to be thorough and they all checked out. So it looks like the issue is resolved - I will monitor over the next week and update the thread if it comes back. Thanks again for the great advice.

    Cheers
    Last edited by PSD; 07 Dec 2012 at 19:44.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Thanks for the update.

    Hope it remains stable :)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner


    Happy new year!
      My Computer


  8. Posts : 2
    Windows 7 Home Premium 64bit
       #8

    Still having issues


    I replied to this thread with my own issues yesterday (cannot see that reply now for some reason) and you told me the problem was similar to the original post. I removed McAfee and installed MSE but I am still getting the BSOD. Twice today so far. The first time it happened whilst typing, the second time whilst in sleep mode.

    Thank you
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    biglos44 said:
    I replied to this thread with my own issues yesterday (cannot see that reply now for some reason) and you told me the problem was similar to the original post. I removed McAfee and installed MSE but I am still getting the BSOD. Twice today so far. The first time it happened whilst typing, the second time whilst in sleep mode.

    Thank you
    This is your thread
    https://www.sevenforums.com/crashes-d...ml#post2235389
      My Computer


 

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