Blue screen shut down


  1. Posts : 4
    win 7- 64bit
       #1

    Blue screen shut down



    plz help me..
    I am sick of this..
    how can I fix this one?

    BCCode: d1
    BCP1: 0000000000000006
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800140DFCD
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120912-36145-01.dmp
    C:\Users\eda\AppData\Local\Temp\WER-75551-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Please post them following: https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 4
    win 7- 64bit
    Thread Starter
       #3

    I diagnosis BSOD
    in my case during BSOD didn't shutdown.
    plz... help
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    There are no dump files. Please follow this thread to enable them: Dump Files - Configure Windows to Create on BSOD

    Based on the other files you have posted and the situation you describe, this should be fairly easy.

    Please uninstall BitDefender and McAfee Antivirus. They are a frequent cause of BSOD-s for some reason.


    MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.
    • 1. Click on the
      2. Type CMD on Search
      3. Left click and Run as Administrator
      4. Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Free up the start-up, nothing except the antivirus is usually needed.

    If its wireless, match your device from here:

    If its not a wireless, match your device from here:

    Postback results.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Were the blue screen problems solved?
      My Computer


  6. Posts : 4
    win 7- 64bit
    Thread Starter
       #6

    yes.. thanks problem was bitdefender.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Great!

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner



    Let us know if they reoccur.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:13.
Find Us