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Windows 7: Reoccuring BSOD on previously reliable workstation

14 Dec 2012   #1

Windows 7 Professional x64
Reoccuring BSOD on previously reliable workstation

Hi everyone, I've suddenly been experiencing BSOD issues on a system that's been very solid for the last 2 years. Crashes happen every time I try to load a 3D application or install new software.

I've done as much research as I can and tried the following fixes without success:

-Fresh install of Windows 7 Pro x64
-RAM memtest and physically isolating/rotating the cards
-Change SSD mode from IDE to AHCI and upgraded firmware
-Compete driver update from Gigabyte
-Booted with only critical hardware (video card, SSD, 1 RAM stick)

I hoping that someone more knowledgeable can help me trouble shoot the cause of this as I am at a complete loss at this point. Any advice would be greatly appreciated!

My System SpecsSystem Spec
14 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello WAUX.

The contributing factor in your Crash is Intel Rapid Storage.
fffff880`08b8e018  fffff880`02cce20bUnable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Also, the bugcheck code is a 0xF4.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8009c70960, fffffa8009c70c40, fffff80002dc3240}

Probably caused by : csrss.exe

Followup: MachineOwner
So here you may need to do some more Disc checks.

  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
15 Dec 2012   #3

Windows 7 Professional x64

Thank you very much for your detailed response. I completed the first 7 steps you listed, and came up with the following results for the disc checks.

1. Updated SSD firmware - no issues
2. Re-seated sata and power - no issues
3. Ran chkdsk /f/r - "0 bad file records processed"
4. Ran Seatool for dos with the following error:

"Unfortunatly, your Seagate hard drive has failed an important diagnostic test, possibly caused by problem sectors which are difficult to read"

Started Long Test 12/15/2012 @ 16:17.57
Long Test Time out!
Long Test Failed 12/15/2012 @ 16:19.14

BSOD issues remain. Do you feel this is evidence of a failed SSD?
My System SpecsSystem Spec

16 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Better you upload a later crash dump.
My System SpecsSystem Spec
16 Dec 2012   #5

Windows 7 Professional x64

Here are the lasted crash dumps.
My System SpecsSystem Spec
16 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Apparently your problem is with Intel Rapid Storage. It is very old version that is installed there.
lmvm iastor
start             end                 module name
fffff880`01052000 fffff880`0116e000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri Jun 05 07:23:40 2009 (4A287AA4)
    CheckSum:         000640D7
    ImageSize:        0011C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I requested Dave76 to guide you to update the driver properly.
My System SpecsSystem Spec
16 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Your BSoD System File Collection and health reports are not complete, re-upload the complete files requested. The Event Logs are very useful in these type of crashes, they will help us to identify to actual cause.
Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.

What size and how many RAM cards do you have?

You have two Western Digital hard drives, add them to your 'System Specs'. If we have a complete list of your system components it will help us to analyze the cause of the crashes.
Run the WD Lifeguard test on each of your HDDs. Quick Test first, if it passes then run the Extended Test.
Data Lifeguard Diagnostic for Windows

Are you running the 'Intel SSD Toolbox' on your SSD?
If not, it's recommended to run it minimum of once a week, download and run it.
Intel® Solid-State Drive Toolbox
If you already have it, check the version number, update it if it is not the newest version.

I have not read anything saying running a HDD diagnostic program on a SSD is bad or causes any problems, but I have never seen it recommended. It's recommended to run SSD diagnostic programs on SSDs.
Use Intel SSD Toolbox and first run the 'Quick Diagnostic Scan' if it passes then run the 'Full Diagnostic Scan'.
Post the results.

You should run Disk Check, as recommended, as you have done and it passed. This indicated the current file system is not corrupted.

Post a snip of your Device Manager > Disk Drives > right click any drive > properties > Driver tab
Should look like this:
Attachment 245980

Post a snip of your Device Manager > IDE ATA/ATAPI controllers > right click the 'Intel' listing > properties > Driver tab
Should look like this, with a different driver version:
Attachment 245982

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Is this your motherboard?
Gigabyte GA-EP45-UD3P
If this is correct, what version is the board? 1.0, 1.1 or 1.6?
There is no EU45-UD3P as listed in your 'System Specs'.
The latest Intel Matrix Storage Manager controller driver listed for the above board is v. date: 2009/08/11.
Your iaStor driver date is Jun 05 2009, which is older than the driver above.
This version will not allow the SSD trim function to work, the first version to allow trim was, over time your SSD will become 'dirty' and quite possibly corrupt.
Install the Intel® Rapid Storage Technology version 11.​2.​0.​1006
The Intel RST drivers after v11.​2.​0.​1006 and up to v11.​6.​0.​1030 (these versions have been removed from the Intel site) are known to have issues with some systems, so use v11.​2.​0.​1006.
There is a new release, v11.​7.​0.​1013, due to some of the previous version problems I recommend to wait until it has been tested before using it.

The 'dump_iaStor.sys' driver listed in a previous post is a separate driver used only for Crash Dump reports and is not the same iaStor driver used by the OS.

The last four crashes, oldest first:
Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack.
GetPointerFromAddress: unable to read from fffff80002f07220
Probably caused by : memory_corruption
If the error status is 0xC000000E, it means the disk subsystem has experienced a failure
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
DISK_HARDWARE_ERROR: There was error with disk hardware
Followup: memory_corruption
This is indicating the Page File on your SSD/HDD was corrupt.
By default the page file will be on your SSD, have you moved the page file to one of the hard drives?
Memory is also indicated above, it may need to be tested again, likely when info in the RAM was sent to the page file on the SSD/HDD it became corrupt there and when it was returned to the RAM it caused an error.
Running the SSD diagnostic tests and the HDD diagnostic tests will help to find if that is indeed the cause.

The last three crashes are all the same:
A process or thread crucial to system operation has unexpectedly exited or been terminated.
Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no
longer function.
IMAGE_NAME:  csrss.exe - Client/Server Runtime Subsystem, or csrss.exe, is a component of the Microsoft Windows NT operating system that provides the user mode side of the Win32 subsystem and is included in Windows 7. It is critical to system operation; therefore, terminating this process will result in system failure.
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
2: kd> !process fffffa8009c99b30 3
GetPointerFromAddress: unable to read from fffff80002f0c000
PROCESS fffffa8009c99b30
    SessionId: none  Cid: 0250    Peb: 7fffffd7000  ParentCid: 023c
    DirBase: 20bd72000  ObjectTable: fffff8a000f98180  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot fffffa8009d2dc20 Vads 81 Clone 0 Private 2644. Modified 58985. Locked 0.
    DeviceMap fffff8a000007e50
    Token                             fffff8a000f99060
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         166888
    QuotaPoolUsage[NonPagedPool]      30768
    Working Set Sizes (now,min,max)  (3538, 50, 345) (14152KB, 200KB, 1380KB)
    PeakWorkingSetSize                7586
    VirtualSize                       77 Mb
    PeakVirtualSize                   100 Mb
    PageFaultCount                    15867
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      2821

        *** Error in reading nt!_ETHREAD @ fffffa8009defb60
These three crashes were blamed on csrss.exe a Windows driver/process, which are usually not to blame, this was the last thing the debuggar has seen and it couldn't find the actual cause so it blames csrss.exe.
Other information is pointing to a page file fault, so the above recommendations should resolve this issue.

These are 'Verifier Enabled Crashes' disable Driver Verifier.
Driver Verifier - Enable and Disable

Let us know if you have any questions.
My System SpecsSystem Spec
27 Dec 2012   #8

Windows 7 Professional x64

I was able to find a fix so I just want to post a quick resolution to this thread. I went on a whim and replaced my motherboard (Gigabyte EU45-UD3P) with an MSI (G41M-P33) which has completely solved all of my BSOD issues. The Gigabyte board appeared to have some physical damage so my guess it that it was entirely a hardware problem. Thank you very much Arc and Dave76 for your time, I really appreciate it. Cheers!
My System SpecsSystem Spec
27 Dec 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Glad to hear you resolved the problem, good work.

Let us know if you have any other questions.
My System SpecsSystem Spec
28 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Quote   Quote: Originally Posted by Dave76 View Post
Glad to hear you resolved the problem, good work.

Let us know if you have any other questions.
My System SpecsSystem Spec

 Reoccuring BSOD on previously reliable workstation

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