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Windows 7: Bsod: Irql_gt_zero_at_system_service

14 Dec 2012   #1

Windows 7 Home x64
Bsod: Irql_gt_zero_at_system_service

Hey all,

Not sure what started it but i've gotten 3 in 48hrs now, usually a few hours after starting to browse or work.

Recent stuff: a couple days of several windows updates and MS word updates, prior to that installed photoshop CS6, prior to that(at least 3 weeks ago) installed my new SSD, samsung 840 256gb.

Attached a screenshot and the zip of dumpfile and the rest.

No clue on where to start, thanks for the help!

My System SpecsSystem Spec
14 Dec 2012   #2

Windows 8 Professional x64

Please uninstall Bit defender.

The dump blames this software.
Instead use this
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arg1: 0000000076de138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800e7cab60, 0

Debugging Details:

PROCESS_NAME:  vsserv.exe


00000000`76de138a c3              ret




LAST_CONTROL_TRANSFER:  from fffff80003081569 to fffff80003081fc0

fffff880`0e7ca928 fffff800`03081569 : 00000000`0000004a 00000000`76de138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0e7ca930 fffff800`030814a0 : 00000000`000008d4 fffff880`0e7cab60 00000000`00000000 fffff800`03367be3 : nt!KiBugCheckDispatch+0x69
fffff880`0e7caa70 00000000`76de138a : 000007fe`fd406ba6 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`1c72fcc8 000007fe`fd406ba6 : 00000000`00000000 00000000`00000000 00000000`00000000 000007fe`fd3e10dc : 0x76de138a
00000000`1c72fcd0 00000000`00000000 : 00000000`00000000 00000000`00000000 000007fe`fd3e10dc 00000000`1bcbe5a0 : 0x000007fe`fd406ba6


fffff800`030814a0 4883ec50        sub     rsp,50h


SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
My System SpecsSystem Spec
14 Dec 2012   #3

Windows 7 Home x64

I don't have perfect antivirus, all I have is BitDefender plus 2013... I've had it for months now though, why the problem now?
My System SpecsSystem Spec

14 Dec 2012   #4

Windows 8 Professional x64

Sorry my mistake.

The particular dump blames your antivirus

You can check it in the report under process name-vsserv.exe(highlighted it)

Which is bit defender.
My System SpecsSystem Spec
14 Dec 2012   #5

Windows 8 Professional x64

Does your computer daily BSOD`s or does it BSOD during updating/while running a scan?
My System SpecsSystem Spec
14 Dec 2012   #6

Windows 7 Home x64

Quote   Quote: Originally Posted by bagavan View Post
Does your computer daily BSOD`s or does it BSOD during updating/while running a scan?
Seems random, could be updates or background scans. It does not happen for media scans. Actually it seems to happen when I'm surfing.


I disabled all the monitoring and set it to notify me of downloads so maybe i can catch what sets it off.
My System SpecsSystem Spec

 Bsod: Irql_gt_zero_at_system_service

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