BSOD usually on startup IRQL not less or equal

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  1. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
       New #1

    BSOD usually on startup IRQL not less or equal


    Hey everyone. I have been getting BSOD's a lot lately on my laptop. The problem started occuring some months back but it was very sporadic. This month it seems to have picked up a lot. I am now getting BSOD's about 2 or 3 times a week. I have tinkered a bit trying to get a solution. I have pretty much ruled out that it's a ram issue. I tested the ram thoroughly using MemTest. Let it run for a while. Nothing came up. I also did the Windows test and nothing. I feel like I am starting to reach my limits in terms of my tech knowledge so that is why I am here hoping that you might be able to help me. I haven't really been able to decipher/pinpoint what the issue is from the crash dumps although it appears to be a driver issue. All of my drivers are up to date. An interesting bit is that the other day I ran one of the windows performance reports built into windows 7 and it said the following,

    "High average interrupts / processor. This machine has 4 processors and 6 network cards. Total Interrupts/sec on the machine is 37422. The average interrupts per processor per sec is 9356."

    Don't know if this helps. I have several of the dumps here on my comp if someone wants to analyze them. Anything, anyone can do to help would be much appreciated. Thank You.
      My Computer
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  3. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #2

    Here is the Zip file guys.
      My Computer
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  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #3

    Hi. Welcome to SevenForums. :)

    Disable driver verifier:

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Perform a clean boot:

    Code:
    fffff880`05fd2358  fffff880`045c52e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20121130.005\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
.........
fffff880`05fd2678  fffff880`04699fe8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fe8
    Uninstall Norton:

    Replace with MSE:
    Microsoft Security Essentials.
    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
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  6. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #4

    Here are the ms32 zip files. Thank You.
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Thanks for the file.

    I've modified my 1st post, please recheck :)
      My Computer
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  8. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #6

    Just to give update I uninstalled Norton. Downloaded MSE. Running MSE scan right now.
      My Computer
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  10. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #7

    So I did quick scan, nothing popped up. Should I run a full scan also?
      My Computer
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  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    Lao said:
    Should I run a full scan also?
    Doesn't harm if you do :)

    Perform a System File Check:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard disk for file system errors and bad sectors on it:
      My Computer
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  12. Lao
    Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #9

    Well just to update, it's been a few days and no BSODs.
      My Computer
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  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #10

    Observe and let us know how things are later. (after 1 week.) :) good luck.
      My Computer
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