BSOD any game for a period of time (hal.dll & ntoskrnl.exe).

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  1. Posts : 10
    Win 7 Ultimate X64
       #1

    BSOD any game for a period of time (hal.dll & ntoskrnl.exe).


    I used the recommended software from this forum to gather all of the logs and post it.

    I have tried using Heaven DX11 to stress test the video card and ran it for..45minutes+ allowing the GPU to get to a heat of 80C and no BSOD.

    It has BSODed when playing Dota 2, or Borderlands 2. (I don't play many games)

    It BSODed once when I finished playing a game and chrome opened 32 tabs on accident, but this is a beast of a machine it should be able to handle it.
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007290028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`0317cb58 fffff800`03208a3b : 00000000`00000124 00000000`00000000 fffffa80`07290028 00000000`be200000 : nt!KeBugCheckEx
    fffff880`0317cb60 fffff800`02d9ab13 : 00000000`00000001 fffffa80`06f2fa50 00000000`00000000 fffffa80`06f2faa0 : hal!HalBugCheckSystem+0x1e3
    fffff880`0317cba0 fffff800`03208700 : 00000000`00000728 fffffa80`06f2fa50 fffff880`0317cf30 fffff880`0317cf00 : nt!WheaReportHwError+0x263
    fffff880`0317cc00 fffff800`03208052 : fffffa80`06f2fa50 fffff880`0317cf30 fffffa80`06f2fa50 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0317cd50 fffff800`03207f0d : 00000000`00000008 00000000`00000001 fffff880`0317cfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0317cd90 fffff800`031fbe88 : 00000000`00000000 00000000`081ece58 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0317cdc0 fffff800`02c8b8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0317cdf0 fffff800`02c8b713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0317cf30 00000000`5d5dc7f4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`0024f2cc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5d5dc7f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    Followup: MachineOwner
    ---------
    In the device manager make sure all device have their latest drivers
      My Computer


  3. Posts : 851
    Windows 8 Professional x64
       #3

    Please follow this carefully

    Stop 0x124 - what it means and what to try
      My Computer


  4. Posts : 10
    Win 7 Ultimate X64
    Thread Starter
       #4

    Thank you both for posting.

    I have run a stress test on the. The fans are more than adequate.


    • HDD with CHKDSK /R
    • RAM with MDSCHED
    • Video Card with Heaven.

    Is there anyway to stress test the processor that is recommended?

    All of the drivers are up to date, with the exception of the sony PS3 camera (I just installed it now)

    ---

    In Testing it just BSODed again. Is there anyway to narrow down the component based off the logs?
      My Computer


  5. Posts : 851
    Windows 8 Professional x64
       #5

    upload the new dumps
      My Computer


  6. Posts : 10
    Win 7 Ultimate X64
    Thread Starter
       #6

    There are the 2 latest crashes happened today and yesterday.
      My Computer


  7. Posts : 851
    Windows 8 Professional x64
       #7

    Follow this

    Hardware - Stress Test With Prime95

    Do you have latest chipset software?

    update from here

    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    Code:
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`0309c670
    Debug session time: Mon Dec 17 09:55:49.199 2012 (UTC + 5:30)
    System Uptime: 0 days 1:34:53.949
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800727c028, be200000, 5110a}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800727c028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  dota.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`02f6db58 fffff800`02e21a3b : 00000000`00000124 00000000`00000000 fffffa80`0727c028 00000000`be200000 : nt!KeBugCheckEx
    fffff880`02f6db60 fffff800`02fe4b13 : 00000000`00000001 fffffa80`06f1da10 00000000`00000000 fffffa80`06f1da60 : hal!HalBugCheckSystem+0x1e3
    fffff880`02f6dba0 fffff800`02e21700 : 00000000`00000728 fffffa80`06f1da10 fffff880`02f6df30 fffff880`02f6df00 : nt!WheaReportHwError+0x263
    fffff880`02f6dc00 fffff800`02e21052 : fffffa80`06f1da10 fffff880`02f6df30 fffffa80`06f1da10 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`02f6dd50 fffff800`02e20f0d : 00000000`00000008 00000000`00000001 fffff880`02f6dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`02f6dd90 fffff800`02e14e88 : 00000000`0d20b6b8 00000000`0d204000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`02f6ddc0 fffff800`02ed58ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02f6ddf0 fffff800`02ed5713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`02f6df30 00000000`6276c7e0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`1242f838 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6276c7e0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    Followup: MachineOwner
    ---------
      My Computer


  8. Posts : 10
    Win 7 Ultimate X64
    Thread Starter
       #8

    The only thing that had a newer version available was a network driver, I am doing the prime95 stress tests now.
      My Computer


  9. Posts : 10
    Win 7 Ultimate X64
    Thread Starter
       #9

    prime95 caused it to BSOD in less than 30 seconds.
      My Computer


  10. Posts : 10
    Win 7 Ultimate X64
    Thread Starter
       #10

    Called Intel, they are trying to tell me that the 2133 muskin ram is to blame not the processor because it is not fully supported. I have a second computer with the same ram and no issue.

    It also seems like this "Intel Processor Diagnostic Tool" is bunk, because it only tests 5% of the total load on the processor.
      My Computer


 
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