Freezing when playing videos or downloading

aqlaql · 17 Dec 2012

Hi

My computer seems to freeze a lot whenever I play youtube videos or download certain things:

Any other video streaming sites do not cause this problem but when i play youtube videos it will take between 1-10minutes before it freezes.

When I download games my pc will freeze while im downloading the game client (e.g. with the starcraft 2 or GW2 downloaders).

When it freezes usually the whole screen freezes and I can't move my mouse but when i play a video sometimes it "half freezes" where the screen freezes but I can hear the video play back in very slow motion

I'm on Windows 7 64 bit,
6GB Ram,
Intel Core i3 540,
Radeon 6800 series gfx card
Corsair SSD

Super anti spyware anti virus

I can play games such as Starcraft 2 on max graphics and not get a single problem so i'm not really sure what the problem is

Anyone know whats up with my pc?

Thanks in advance

Arc · 17 Dec 2012

Welcome aboard, aqlaql.

upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

aqlaql · 17 Dec 2012

heres the msinfo

Arc · 17 Dec 2012

Network Driver ....

Code:

Name    [00000011] Atheros AR9285 Wireless Network Adapter
Driver    c:\windows\system32\drivers\athrx.sys (8.0.0.238, 1.47 MB (1,542,656 bytes), 05/10/2009 16:34)

Very old. Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

Uninstall Super antispyware. These programs cause network blockage occasionally.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.

aqlaql · 20 Dec 2012

seems like the video freezing has gone for now thanks

i updated the network driver and scanned and deleted some java viruses so not sure which one of those helped it

Arc · 20 Dec 2012

aqlaql said:

seems like the video freezing has gone for now thanks

i updated the network driver and scanned and deleted some java viruses so not sure which one of those helped it

However, that's a good news

Mark the thread as solved when you are ready, so that your experience may serve the people in future.